Problems with incoming mail (attn Elzabeth-Previous email follow-up)

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My apologies for the long delay in responding to your comment. I'm still having issues with incoming mail.  Your reply stated there was still third party information visible on my account.  This information isn't visible to me.  Would you please make whatever necessary changes required.  Much appreciated.
Again, I apologize for the delay in my response.
Thank you
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Marcus6939

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Posted 2 months ago

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Elyzabeth , Official Rep

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I reset your DNS to our default DNS, please give it 24 hours and test it again.
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Marcus6939

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No luck still.  Here's some additional information:

Reporting-MTA: dns;CY4PR19MB1479.namprd19.prod.outlook.com
Received-From-MTA: dns;CY4PR19MB1189.namprd19.prod.outlook.com
Arrival-Date: Wed, 10 Oct 2018 16:47:54 +0000
Final-Recipient: rfc822;services@concsultmarcusjames.com
Action: failed
Status: 5.4.310
Diagnostic-Code: smtp;550 5.4.310 DNS domain concsultmarcusjames.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=concsultmarcusjames.com] [BN3NAM04FT049.eop-NAM04.prod.protection.outlook.com]
X-Display-Name: services@concsultmarcusjames.com

Should I cancel the account and try over?

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Elyzabeth , Official Rep

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I'm not sure what that information is, but it looks like it is from Outlook. We would need you to test the email in our Webmail, Roundcube, and get that working before you worry about your Outlook set up. Please check the email in Roundcube, I would recommend deleting it from Outlook first.

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