Problem Logging into Bigcommerce Storefront

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  • Updated 6 years ago
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This morning I tried to login to my Bigcommerce storefront to process my orders. I followed the proper link (same as I always do), but a page comes up that says:

There is a problem with this website's security certificate.

The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.

What is this? I can't login.
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Linda9586

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  • frustrated

Posted 6 years ago

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Drew N, Alum

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I don't see this error. What browser are you using? Have you installed or updated any new programs? Just to confirm, this is the URL, http://store-qkqe2i.mybigcommerce.com...?

Drew
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Linda9586

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I should add that I am able to view my website and online store. Also, I did not get an email from Bigcommerce saying that we received an order, but we did get a notification of payment for the order from PayPal. I just can't login to my store.
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Drew N, Alum

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Is this the correct address for the notifications, mountainairherbs@yahoo.com?

Drew
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Linda9586

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Yes, that is correct.
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Linda9586

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I'm using Internet Explorer (as I have for 5 years). We have not installed or updated any programs. I clicked the link on one of yesterday's email order notifications from Bigcommerce.
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Drew N, Alum

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Can you try the link I placed above?

Drew
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Linda9586

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Yes, that worked. However, I see that I have two orders, but I have not received an email notification for either.
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Drew N, Alum

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Do you have another email address to add to the notification? You might also check with Yahoo to see if they are blocking it.

Drew
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Linda9586

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No, this is the only email we use for order notifications. The only other email we have is our on our Homestead account, but not our storefront. I don't want to use it for our storefront notifications though. Yahoo has never blocked any of our notifications in the past.
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Linda9586

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I checked our spam folder and there is nothing in it from Bigcommerce.
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Drew N, Alum

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Ok, I will see if I can track it down.
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Linda9586

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Thank you.
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Drew N, Alum

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You are welcome
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Linda9586

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Any luck? I got another order today, but no email notification. I need to get these emails so that my orders can go out in a timely manner.
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Linda9586

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I found two messages in my spam box. One to me and one to the customer, both had a message saying,

"Hello, this is the mail server on smtp10.bigcommerce.com.

I am sending you this message to inform you on the delivery status of a
message you previously sent. Immediately below you will find a list of
the affected recipients; also attached is a Delivery Status Notification
(DSN) report in standard format, as well as the headers of the original
message.

delivery failed; will not continue trying"

So apparently, all emails sent from Bigcommerce are going to spam folders. Why is this? This has never happened in the past.
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Linda9586

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Both emails were sent from postmaster@smtp10.bigcommerce.com. Normally, they show that they are sent from our email rather than directly from Bigcommerce.
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Mike F., Alum

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Hi Linda, can you copy and past that full message with the recipients and header here? It will give us some more information and help determine if it's actually a spam filter, or some other server issue.
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Linda9586

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Here is the first email:

postmaster@smtp10.bigcommerce.com
To Me

Apr 6 at 6:27 AM

Hello, this is the mail server on smtp10.bigcommerce.com.

I am sending you this message to inform you on the delivery status of a
message you previously sent. Immediately below you will find a list of
the affected recipients; also attached is a Delivery Status Notification
(DSN) report in standard format, as well as the headers of the original
message.

delivery failed; will not continue trying

Here is the second email:

postmaster@smtp10.bigcommerce.com
To Me

Apr 6 at 6:27 AM

Hello, this is the mail server on smtp10.bigcommerce.com.

I am sending you this message to inform you on the delivery status of a
message you previously sent. Immediately below you will find a list of
the affected recipients; also attached is a Delivery Status Notification
(DSN) report in standard format, as well as the headers of the original
message.

delivery failed; will not continue trying
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Linda9586

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Sorry, for some reason the two recipients addresses did not paste. In the first email before "delivery failed" was the address, blestbythebest59@yahoo.com and on the second email it is mountainairherbs@yahoo.com

The message subject was "Delivery report"
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Linda9586

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This was the .txt attachment on the second email.

DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=k1; d=store.smtp.bigcommerce.net;
h=To:Subject:Date:From:Reply-To:Message-ID:MIME-Version:Content-Type:Content-Transfer-Encoding;
bh=bfwRFN9CjzYKG6nzHGxeIjCHtI0=;
b=bzIN+K1fJ7gxS0t4XfrxPl+7WzWjmkIeHVlXI3xvvKkMmFjezz+oDSHF7iVzGu7o8Z3/QeRpIB15
Nf0angfPuA==
Received: from localhost.localdomain (10.6.171.69) by smtp10.bigcommerce.com (PowerMTA(TM) v3.5r17) id h8ar7e0qin8m for ; Mon, 7 Apr 2014 09:29:56 -0500 (envelope-from )
To: mountainairherbs@yahoo.com
Subject: New Order (#99999) from Mountain Air Herbs for $139.50
Return-Path: mountainairherbs@yahoo.com
Date: Mon, 07 Apr 2014 14:29:56 +0000
From: "Mountain Air Herbs"
Reply-To: mountainairherbs@yahoo.com
Message-ID:
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: 8bit
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Linda9586

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Here is the .txt attachment on the first email.

DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=k1; d=store.smtp.bigcommerce.net;
h=To:Subject:Date:From:Reply-To:Message-ID:MIME-Version:Content-Type:Content-Transfer-Encoding;
bh=zwEep/fPj0s+IhJTTpWoIvNvHwg=;
b=GGoKL8N8bCarQy+ZqJ4rvVkiQO1YdmriE4CLdMmHXUlV6gjq9q3BzCt7YWH4ZKpZjioGQE5CS91U
FjPlfSXBHA==
Received: from localhost.localdomain (10.6.171.69) by smtp10.bigcommerce.com (PowerMTA(TM) v3.5r17) id h84t0g0qin87 for ; Sun, 6 Apr 2014 06:26:58 -0500 (envelope-from )
To: blestbythebest59@yahoo.com
Subject: Your Mountain Air Herbs Order Confirmation (#754)
Return-Path: mountainairherbs@yahoo.com
Date: Sun, 06 Apr 2014 11:26:58 +0000
From: "Mountain Air Herbs"
Reply-To: mountainairherbs@yahoo.com
Message-ID:
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: 8bit
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Mike F., Alum

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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Update email server in Bigcommerce

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