PROBLEM UPLOADING A DESIGN TEMPLATE

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  • Updated 3 months ago
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TRYING TO LOAD A DESIGN ON THE SITE AND GET Sorry, you have experienced an unexpected server error.
You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later.
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Posted 3 months ago

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Elyzabeth , Official Rep

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Hello Elliottastronomy1692

I am not seeing a site on your account. Did you delete it? I just need to be able to try to replicate what you were seeing.
i started it back up with the same name and it is giving me the same problem
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Elyzabeth , Official Rep

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Ah. OK I definitely see the issue. You have an account that you used to have through Homestead earlier this year that uses the same email address. I would either close this account and reopen the old one or change the email address on file for this account. We cannot have multiple accounts with the same email.
i just changed the email to elliottastronomy83@gmail.com so i am hoping that works
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Elyzabeth , Official Rep

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You might need to delete the site currently on the account and create a new one.
well i made this about 10x worse because i thought it was fixed and put in a request for a domain and now i cant delete the site and have to wait 24 hours and i dunno what to do
yeah let me sign out
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Elyzabeth , Official Rep

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OK. Go ahead and try one more time. It is working on my computer. I was able to select a design and get into the builder!!
ok ill try
it works thank you so much!!!!!!!
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Elyzabeth , Official Rep

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Awesome! I'm so glad!! Let me know if there is anything else I can do to help!

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