PROBLEM SENDING AND RECEIVING EMAILS AGAIN :(

  • 0
  • 3
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

PROBLEM SENDING AND RECEIVING EMAILS AGAIN

SOURCE INFO BELOW FOR ANOTHER EXAMPLE
Date: Fri, 21 Apr 2017 09:05:45 +0000 (GMT+00:00)From: tina <tina@thermoslimmer.org>
Reply-To: tina <tina@thermoslimmer.org>
To: Christine Gale <CGale@paulbullen.co.uk>
Message-ID: <1455190521.3022312.1492765545414.Java...>
Subject: :)
MIME-Version: 1.0
Content-Type: multipart/alternative; 
boundary="----=_Part_3022311_688500374.1492765545405"
X-Priority: 3
Importance: Medium
X-Mailer: Open-Xchange Mailer v7.6.2-Rev20
X-Originating-IP: 86.131.47.70
X-Originating-Client: com.openexchange.ox.gui.dhtml
X-OX-Marker: 413da35f-abba-4458-890a-710617261705

------=_Part_3022311_688500374.1492765545405
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit

Hey up
 
Are you back at work, dont think you got my email from Wednesday ? x
 
Regards

Tina Wilson MD
Thermoslimmer UK Ltd
 
------=_Part_3022311_688500374.1492765545405
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">;

<html xmlns="http://www.w3.org/1999/xhtml"><head>;
    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/>
 <style type="text/css">.mceResizeHandle {position: absolute;border: 1px solid black;background: #FFF;width: 5px;height: 5px;z-index: 10000}.mceResizeHandle:hover {background: #000}img[data-mce-selected] {outline: 1px solid black}img.mceClonedResizable, table.mceClonedResizable {position: absolute;outline: 1px dashed black;opacity: .5;z-index: 10000}
</style></head><body style=""><div>Hey up</div>
<div>&#160;</div>
<div>Are you back at work, dont think you got my email from Wednesday ? x</div>
<div>&#160;</div>
Regards<br><br>Tina Wilson MD<br>Thermoslimmer UK Ltd
<div>&#160;</div></body></html>
------=_Part_3022311_688500374.1492765545405--
Photo of Tina8543

Tina8543

  • 1,804 Points 1k badge 2x thumb

Posted 1 year ago

  • 0
  • 3
Photo of Drew N

Drew N, Community Manager

  • 252,150 Points 100k badge 2x thumb
Nothing here is blocked by our spam filter. I see some messages going in and out in the logs. Did you receive any messages from CGale@paulbullen.co.uk over the last week? Did they receive any of yours?
Photo of Robert Meagher

Robert Meagher

  • 2,032 Points 2k badge 2x thumb

Last week I reported that the email ‘richard@therapyandspirituality.com’ was not being received by one of our email addresses (info@centerforhumanawakening.com). It was discovered that the ISP-level (i.e., Homestead) spam filter was throwing ‘richard@therapyandspirituality.com’ emails into the spam folder. The issue was addressed last week.

I have just discovered that another email ‘jimrobnsn@btinternet.com’ is not being received by info@centerforhumanawakening.com.

May I ask your team escalate this issue to examine what is going on. I have logged into my email account through the Homestead interface and cannot see any emails in the spam folders.

Is there some sort of systemic issue at play here?

Please email me at either ‘rmeagher@istar.ca’, ‘rmeagher@servingyourjourney.com’, or ‘info@centerforhumanawakening.com’ when your team has looked into this matter.

Many thanks.
Photo of Drew N

Drew N, Community Manager

  • 252,150 Points 100k badge 2x thumb
Can you confirm the sender jimrobnsn@btinternet.com? There are no messages from that email address to come to our servers for the last 3 months.
Photo of Robert Meagher

Robert Meagher

  • 2,032 Points 2k badge 2x thumb
Hello Drew,
Thank you for confirming this. I will get back to the sender. Again, thank you for looking into this.
Rob
Photo of Drew N

Drew N, Community Manager

  • 252,150 Points 100k badge 2x thumb
Let me know.
Photo of Robert Meagher

Robert Meagher

  • 2,032 Points 2k badge 2x thumb
Hello Drew,
Looks like the problem/issue was with the sender's ISP. They seem to have solved the problem, as I am now able to receive emails to info@centerforhumanawakening.com and info@sacredattentiontherapy.com from the sender's email address. Thanks for your patience.
Rob
Photo of Drew N

Drew N, Community Manager

  • 252,150 Points 100k badge 2x thumb
Glad to hear it is straightened out. Let us know if you see anything else we can investigate for you.

This conversation is no longer open for comments or replies.