Archived and Closed
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When I try to download a new image to replace an old one, an error message tells me only alphanumeric file names are acceptable. I'm confused because my file name is does not include any other characters. I have never had a problem with this before, although I haven't tried to do it on my new computer with Windows 10. Is that having any effect?
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210 Points
Posted 12 months ago
susan2829, Champion
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42,860 Points
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210 Points
Thanks, but removing the spaces didn't help. I'm still getting the same error message. I've never had this problem in 5 years.
Drew N, Community Manager
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258,782 Points
Can you provide the exact file name?
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210 Points
It was originally He'll Never Know #2. When I first got the error message, I removed the #. Next, I removed the 2. Finally, I removed the spaces to say He'llNeverKNow. I got the same error message every time. I've added and changed images many times before without a problem.
Drew N, Community Manager
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258,782 Points
Remove the apostrophe.
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210 Points
Thank you. That solved the problem. When I added the original images a few years ago, I didn't have to remove the apostrophes, so I didn't consider that.
