Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution or has become inactive. If you believe this topic should not have been archived, please let us know, and we would be happy to review it. You may continue to access this topic as needed fo
You, like the rest of us are over-the-top frustrated and upset over this debacle of a migration and we're all looking for answers other than the ones we've been getting - human nature to want the answers you want to hear. The problem is that regardless who gives the answers they are going to be the same ones that Drew has passed on to us throughout this terribly unfortunate episode. It isn't going to matter if it's the President of EIG who last I checked was out of the country and probably has no idea what's going on anyway or if it's Drew who IS part of the management team, the answers will be the same. It is what it is and we either have to ride it out or look elsewhere for hosting. I'm riding.
I think that if you have things you want to say that might not be acceptable in here that perhaps you start a blog or something to air your views? I read the post and I get why it was pulled. You don't go to another person's party and invite all the guests to ban together and go elsewhere. Not kosher.
Hang in there David.
What is your job title may I ask and do you represent Homestead? Throughout this very unfortunate event not one person from Homestead with any high level of authority has responded to any inquiries. I would think that Homestead would take what is happening here with a great amount of sincere concern. My earlier post were merely words every customer of Homestead is thinking. Allot of us small time business owners have lost income due to what I define as negligence. It's very difficult to remain optimistic with each passing day. With the severity of the situation I believe someone from Homestead corporate offices should reach out to the president of EIG before he returns and his companies stock has plunged and his customers are in the wind. This situation most especially at this time of year when e-commerce is important was very poorly planned. With no word as to how long this migration will take is really the most significant issue. I believe allot of people would be understanding if they were updated and kept informed. This is most assuredly a holiday season many people soon want to forget, when it should be one of joy. Very difficult to be joyful when your business is suffering and it's out of your hands to correct the situation. Two weeks ago people were told that it was just a matter of days. Those days have now become weeks. I truly hope those weeks don't become months.
I haven't been able to access the sites in my own account for over a month. Fortunately there have been few hiccups for my clients. So I'm not unaffected by this transition. But I think that calling for some 'higher authority' to address it is like beating a dead horse. It isn't going to matter who addresses our issues, the answers are going to be the same. I well understand the need to vent, every single person affected by this has lost a great deal and as you said, it has definitely taken the joy out of the holidays for a lot of people.
"With no word as to how long this migration will take is really the most significant issue." Have you ever done a remodeling project? If so you probably know that nothing ever goes as planned and you really have no idea how long it will take until the last nail is hammered in or the last coat of paint is on. That's what the engineers are dealing with - things come up that affect the move forward and they have to deal with that and so on and so forth. They would be out of their minds to give us an absolute date, because we all know that stuff happens. They have given us approximates and for now I think that will just have to do. This is the latest update which indicates to me that they are close.
Update: Late last month we began a migration of our systems to a new data center that will ultimately enhance our platform and the services we provide to you. As the migration continues, you may continue to experience some sporadic performance issues. Should you encounter any problems, please remember to reach out to our customer care team at 800-710-1998 to alert us of any issues. We apologize for any inconvenience and appreciate your patience as we complete the final steps to this migration.
David I am by no means taking any of this lightly - it sickens me knowing that there are dozens and dozens of fellow Homesteaders who have been hurt by this and I hope that Homestead will do right by them at the end of the day.
Best Regards and please have a Merry Christmas,
No need to address the issue of what the "engineers "are dealing with. My background is in Electronics Technology as well as Computer Engineering. This dire situation should not be equated to a " remodeling project". It is effecting people's livelihood and most assuredly their families as well. I begin to wonder what Homestead defines as "ultimately enhanced platform". i would like to meet the individual (s) who decided upon doing this at this time. A very poor decision and no regard for their customers or their businesses. Most likely after this is all said and done Homestead will raise their rates to offset the cost of losing customers who are fed up with the way they have been ill treated. This is a major disruption of service and I don't think Homestead really understands the ramifications of it. I have paid money to have web traffic increased to my website. Not only is my investment lost, but traffic has been effected by all of this. After all is said and done will it have been worth it? That remains to be seen.
I am the member who wrote the post and you removed it. Let me be clear the only reason you removed my comments was the fact that I mentioned Homestead's competition by name and inviting other members who are just as upset as I am to perhaps look into taking our business elsewhere. Allot of folks have been seriously hurt by all of this. It is truly sad that the very people you work for do not see the big picture nor do they really care about the utter disaster they have caused. The customers of Homestead have heard for weeks that this migration's end is near It has been nothing further from the truth. I'm quite certain that although you state you " carefully consider a post for removal" you removed mine without hesitation or thought.
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.