Poor stats for a week since using Cloudflare to secure it

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The stats for my site www.knitalteration.com have not been reporting properly for a week since using cloudflare to make it a secure site. The site is available online and an occasional hit or bot is recorded. But it does not record any of my customers who i know have just visited the site or my own visits to the site in a regular fashion. Please have someone at Homestead look into this. I use the stats to view how my customers are using the site. They are important to me.
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Sandy3192

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Posted 2 months ago

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Elyzabeth , Official Rep

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Hello Sandy3192

It is possible that it is still updating, but at this point, I will put a ticket in to see if they can find anything else causing this. There isn't an ETA I can give with that. One option that remains to get the stats working quicker would be to use Google Analytics. I know I had mentioned that before and it wasn't your first option, but it is an option.
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Marcella7180

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Pls help. My website shows not secure. What i need to do?



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Sandy3192

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Marcella,  I had this problem, too. I had everything in place i.e. NameServers etc. but still not secure. I called HomeStead customer service and a very nice fellow 'walked' me through some tabs that needed to be 'turned on' at Cloudflare. I suggest calling them.
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Marcella7180

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thanks
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Sandy3192

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Thank you for having someone look into this Elyzabeth. It is appreciated.
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Mark0743

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This reply was created from a merged topic originally titled Site Stats not working after Cloudflare update.

The stats for my site www.clfcostarica.com (www.kuzdas.com) have not been reporting properly for about 2 weeks since using cloudflare to make it a secure site. The site is available online and an occasional hit or bot is recorded but it does not record any of my visitors who I know have just visited the site or my own visits to the site. Please have someone at Homestead look into this. Thank you!
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Sandy3192

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I am very disappointed in how Homestead has handled/ignored this issue. At the least we should be hearing from the actual people who are working to restore access to our stats. I would like to receive a daily report until this is resolved. I would also like to suggest that in the future,  there be a notice made of such a ticket as this being 'closed.'
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Elyzabeth , Official Rep

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We are continuing to work on this. I do understand your frustration. 

Sandy, the team working on this will not be providing daily status reports. I will continue to provide information to them and to you when I get it.
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Sandy3192

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Elyzabeth, could we at least get an idea of what the problem is? It has been more than a month.  Is there broken equipment that Homestead cannot afford to replace? Or not enough staff to follow up on this? Or lack of knowledge? Or what?
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Judy6647

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I too have been waiting for this issue to be fixed. I lost all my daily stats the moment I completed the process with Cloudflare. I used this feature everyday. I have gone from around 150 to 7 visits per week and 2 of those were cloudflare cache.  I hope your "planned mantenance" on October 6th includes taking care of this problem.
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Elyzabeth , Official Rep

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The developers are working on the solution, that is all the information I have to give you on that ticket right now. They have many projects that are being managed and if you need an immediate solution, I will have to recommend you start using Google Analytics or some other 3rd party statistic tracker.
If you need to view your stats right now, that is the most serviceable solution. If you don't want to use any other tracker, then unfortunately it will be a matter of waiting for this ticket to be resolved and there is not an ETA I can give you.

In regard to the planned maintenance, that is for the Community servers, nothing to do with the Homestead servers. It will not affect this issue.
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Eric6098

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I converted our website to https with Cloudflare on 8/14. Since then, the "visits per day" stat from Homestead is only averaging 7. Before 8/14 I averaged about 25. I began panicking, thinking our site is not getting seen. However, when I check Google Analytics, I can see the visits per day did go down a bit, but they are much higher than what Homestead is reporting (thank goodness!).

I think this is something Homestead needs to take a look at.
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Elyzabeth , Official Rep

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I do have a couple question for those of you experiencing these discrepancies.

  1. In the Cloudflare account, under the Crypto tab, do you have "Always Use HTTPS" and "Automatic HTTPS Rewrites" turned on?


  2. When testing your own site, do you go to the HTTPS version or HTTP and let it redirect?
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Sandy3192

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Hi Elyzabeth,


Yes, I have 'On' for both of those tabs at Cloudflare. 

I am able to log in to my site using both HTTPS and HTTP as well as plain www....

Usually these do not show up as 'hits' on HomeStead stats. Occasionally they will show up when I use Bing as the browser. Other than that I get occasional hits from various bots (including Google bot) and a few random hits from around the country/world.  As I have said before my site is readily available as a secure site and I am grateful for that. I have logged in from various computers and browser and queried my customers about their experience. I look forward to having this cleared up.
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Eric6098

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1. Yes
2. When I go to my site, I don't type either http or https, just the name of my website, advancedceramictech.com

Kelly
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Elyzabeth , Official Rep

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Ok thank you
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Sandy3192

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Elyzabeth, Are the stats ever going to be available again for those of us who are using Cloudflare?? Has Homestead decided not to fix this problem? Can I get a partial refund for the weeks I have gone without properly working stats? This feels so wrong of Homestead to ignore this issue week after week.
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Mark0743

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Over 2 months! :(
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Sandy3192

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Hi Mark! It's hard to say which is more disappointing - Not having the stats or How Homestead has ignoring this issue.
BTW Have you noticed that the graphics no longer work on things like charts?
It feels to me like Homestead is planning on dropping the Stats function. They don't list it as a feature in their advertisements. I feel gipped and am starting to look for a new provider.
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Elyzabeth , Official Rep

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Homestead is definitely not ignoring this issue. It isn't a switch we can turn stats on or off. This is complicated coding that needs to be worked, tested and that kind of thing does take time. I apologize that it has taken so long. The fix is now in testing, but we do not have a release date for it at this time. The stats program is not being discontinued at this time.

If you cannot wait until we can fix this issue, you can use a 3rd party analytics tool. Another way you may get this working for now would be to remove the SSL from your site. Lastly, if you rebuild your site in the newer builder, the stat tracker in Website Builder was not affected.
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Sandy3192

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Elyzabeth, Imagine if you had a flat tire and called AAA and they said,  "We'll get to you when we can. It may take a couple of months. You can call around and see if someone else can help you with this problem, but keep paying for our service." How would you feel?
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Mark0743

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Renewal Notice for your Homestead Subscription!

Hey Homestead: It looks like there are no "glitches" when it comes to collecting my payment. Where else is one asked to pay full price for partial service?
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David8832

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We are also not seeing traffic to our website https://www.watermaid-europe.com/ since using Cloudflare only about 10% visible now - why is this?

Regards, David
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Sandy3192

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Hi David, Thanks for your post. I checked your site and saw it has an ' Error 502' statement with an illustration indicating that the error is between Cloudflare and the website provider. I checked my website -  www.knitalteration.com and found the same thing. Will check back in the morning and hope to find it available and that this is Homestead making a repair.
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Sandy3192

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Correction: Error 520
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David8832

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ERROR 520 - Cloudflare Ray ID: 4775fa947904610f • Your IP: 185.223.139.62 
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Sandy3192

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Morning David, Glad to see both of our sites are back online but sad that the stats are still not showing up as they should. :(
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David8832

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I am not sure what we can do to improve stats. prior to the Cloudflare application there used to be several more viewings per week, now whether there are still the viewings and just not recorded or if viewing is restricted in some areas - we are in Spain Europe so it could be that as there seem to be less from Spain than previously - What can be done to investigate the reasons or prove otherwise I have no idea - 
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Elyzabeth , Official Rep

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We currently have a ticket to resolve this issue. We do not have an ETA for the ticket resolution, but I will let you all know when a fix is applied.