Please help! Our website says that the domain has expired, however, we have been billed for it.

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  • Updated 6 months ago
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Katelyn1884

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Posted 6 months ago

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Elyzabeth , Official Rep

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Hello,

This is because the account was closed when we tried to renew the domain. I will update this on our end to let the system know that this domain can be renewed.
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Katelyn1884

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Thank you kindly! Please let me know what else is needed to ensure that this is current. 
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Katelyn1884

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Hello, Do you know how long this will take to get the website to be active again? Thanks! 
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Elyzabeth , Official Rep

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It can take up to 24 hours for the domain to update.

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