Please cancel my account. The BUTTON to cancel is not working. TY

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The cancel button does not work, so please cancel my trial. Thank you.

Gaynor Evans Wilson

526 Points

Posted 2 years ago

2 years ago

Jenny6038

60 Points

Please cancel my account now

2018-08-02T16:04:03+00:00

Elyzabeth , Official Rep

45,842 Points

Hello Jenny6038

I can see that you successfully set your account to close.

What is the reason you are looking to cancel your account?

2 years ago

karen8894

262 Points

This reply was created from a merged topic originally titled I want to cancell all services under homestead but your link is not working. Plea....

I want to cancell all services under homestead but your link is not working. Please assist in cancellation and I do not want to see any billing come this 6th of the month which is my cycle date. Thank you

2018-08-02T16:10:19+00:00

Elyzabeth , Official Rep

45,842 Points

Hi karen8894
We are aware of the current issue with the cancel button. We can assist you with this. Just to confirm, this will not only take down your site, but your two email addresses as well. You want the whole account closed?

May I ask what is the reason you are looking to cancel your account with Homestead?

2 years ago

Sylvia4168

372 Points

I am trying to cancel my site and it will not let me. On the final page where you hit " Yes, cancel my account" the button isn't working.

(Edited)

2018-08-02T21:06:13+00:00

Elyzabeth , Official Rep

45,842 Points

Hello Sylvia4168

I can see that you successfully set the account to cancel, and you will not be billed again.

Why are you choosing to leave Homestead?

2018-08-02T21:16:41+00:00

Sylvia4168

372 Points

I am using the BigCommerce platform and there are somethings that BigCommerce can't help me with because they fall under Homestead. Customer support isn't that great. Granted I don't need that much but when I do I need it immediately and not when ever someone gets around to answering a question. That sounds really harsh. I also have another site that is run directly through BigCommerce.

2018-08-02T21:23:41+00:00

Elyzabeth , Official Rep

45,842 Points

Oh, no I definitely understand. Support for Big Commerce accounts is more difficult because it is not our product, it is 3rd party.

So, I do want to make sure this account is cancelled properly. First, I can see your domain name is still registered with Homestead, so if you plan to continue using that, I recommend either not completely cancelling your Homestead account or transferring your domain out. Second, we should put a cancellation through BigCommerce on our end, so you can call and have them reactivate the store on their end. That way you don't have to rebuild the store.

2018-08-02T21:43:18+00:00

Sylvia4168

372 Points

Elyzabeth - thanks for the followup. I plan on transferring my domain but how do I do that? If you but the cancellation into BigCommerce how long does that take?

2018-08-02T21:46:59+00:00

Elyzabeth , Official Rep

45,842 Points

It is pretty immediate, you would need to call them same day to reactivate it. If you want to wait until tomorrow that would be fine.
Here is an article with instructions for transferring your domain:

https://community.homestead.com/homestead/topics/how_do_i_transfer_my_domain_to_another_host

2018-08-02T21:49:08+00:00

Sylvia4168

372 Points

Sooooo can you reactivate and then tomorrow I will call them? I should cancel again in the am and then call them immediately afterwards?

2018-08-02T21:50:06+00:00

Elyzabeth , Official Rep

45,842 Points

Your account is set to cancel before next bill date, so you have until 8/31. No need to reactivate and cancel tomorrow.

2018-08-02T21:50:50+00:00

Sylvia4168

372 Points

Thanks so very much!!

2018-08-02T21:52:38+00:00

Elyzabeth , Official Rep

45,842 Points

Of course! We want to get this done the right way, with minimal interruption on your end!

2018-08-09T16:49:02+00:00

Elyzabeth , Official Rep

45,842 Points

Let me know what day you are planning on calling them so I can submit the cancellation on our end to BigCommerce.

2018-08-13T17:53:57+00:00

Sylvia4168

372 Points

Elyzabeth - I will leave my domain where it's at with Homestead. Can I do that?

2018-08-16T18:54:00+00:00

Elyzabeth , Official Rep

45,842 Points

Hey Sylvia4168

We can definitely do that, we would just need to downgrade to domain only hosting. Have you already called BigCommerce to have them pick the store up on their end?

2018-08-16T19:02:08+00:00

Sylvia4168

372 Points

Yes, that part is already taken care of. Can you switch it to domain only hosting or is that something that I can do?

2018-08-21T18:08:34+00:00

Elyzabeth , Official Rep

45,842 Points

Hey Sylvia, I apologize for the delay. We have had a lot of traffic in Community and I didn't see your message. I can downgrade that for you

2018-08-21T20:24:29+00:00

Sylvia4168

372 Points

No worries. Thanks so much for all your help!!

2 years ago

Robert8527

82 Points

This reply was created from a merged topic originally titled Cancelling Account.

I seem to be having the same problem as a few others with cancelling my account. I press OK to confirm cancellation but nothing happens.
Website name is www.broadfordhotel.com
Can you please confirm that my account is set to cancel BEFORE my next billing cycle of 22/8/18.
Thanks

2018-08-03T16:08:01+00:00

Elyzabeth , Official Rep

45,842 Points

Hello Robert8527

I can see that your account is set to close before your next bill date.

What is the reason you wish to cancel your Homestead account?

2 years ago

christopher6712

60 Points

same here. I'd like to closse my account but can't see how without the button working

2018-08-03T17:37:14+00:00

Elyzabeth , Official Rep

45,842 Points

Hello christopher6712

I can see that your account is set to close before next bill date. You will not be charged again. What is the reason you want to close your account?

2 years ago

donna9560

102 Points

This reply was created from a merged topic originally titled need to close my account.

i need to cancel my account as i have closed my business. the cancel button is not working.

2018-08-06T16:59:51+00:00

Elyzabeth , Official Rep

45,842 Points

Hello donna9560

I can definitely help with this. Just to confirm, your site will stop working and your domain, when it comes up for expiration, will not renew and will be available for someone else to purchase. Is that all acceptable?
Do you have any feedback on what is causing you to leave Homestead?

2018-08-07T06:35:48+00:00

donna9560

102 Points

i am retiring

2018-08-07T16:25:37+00:00

Elyzabeth , Official Rep

45,842 Points

Oh of course, that is definitely understandable. Thank you for your response.

If you ever have a need of a website in the future, we would be happy to host you. Other than that, thank you for being a part of Homestead and I wish you well!

2 years ago

Sarmar8023896

90 Points

I am having the same problem. It is not letting me cancel my account.

2018-08-07T16:28:00+00:00

Elyzabeth , Official Rep

45,842 Points

Hello Sarmar8023896

I do see that your account is set to close and you will not be billed again.

Do you have any feedback for Homestead as to what caused you to close your account?

2018-08-07T16:35:28+00:00

Sarmar8023896

90 Points

I have no time to set up a side business with my crazy schedule. When time allows for me to get refocused on it I will come back. Thank you for all your help!

2 years ago

eelackak5728

60 Points

THIS IS RIDICULOUS. WHY DOES YOUR BUTTON NOT WORK? Everybody coming here has the same problem. If the button isnt going to work why do you pretend to offer the service. Please verify that my account is indeed cancelled and I will not be charged further.

2018-08-07T22:54:35+00:00

Elyzabeth , Official Rep

45,842 Points

Hi there eelackak5728

I can see that your account is closed and you will not be charged again.

2 years ago

Brandy6739

80 Points

This reply was created from a merged topic originally titled Can't Cancel Services.

I have cancelled my domain and deleted my website, but i am not able to cancel my account. I click the cancel button and nothing happens. I no longer use my website

2018-08-08T17:42:47+00:00

Elyzabeth , Official Rep

45,842 Points

Hello Brandy6739

I can see that your account is set to cancel. You will not be billed again

2 years ago

Kathy3754

80 Points

i am having the same problem.. i have been trying to cancel this account for 2 weeks now! Please cancel my account.

2018-08-08T19:24:55+00:00

Elyzabeth , Official Rep

45,842 Points

Hello Kathy3754

I can see that your account is set to close. You will not be billed again.

2 years ago

Sharon4313

102 Points

This reply was created from a merged topic originally titled ASKED for site to be canceled still being billed Your onsite account to close si....

I would like this handeld my guess this has happened before from these postings. Not same person .

2018-08-08T20:49:27+00:00

Elyzabeth , Official Rep

45,842 Points

Hello Sharon4313

I can see that your account is set to close and you will not be billed again.

2 years ago

Penni7707

60 Points

Same problem. Please make sure mine is cancelled. Thank you

2018-08-08T22:55:51+00:00

Elyzabeth , Official Rep

45,842 Points

Hello Penni7707

It does not look like your account is set to close. I can definitely help, but I do want to make sure that you no longer need the domain divinebydesignfloralaz.com, the email connected to the domain, or any of the pictures/files that were uploaded into the site you built with us?

Do you have any feedback as to why you are closing your Homestead account?

2 years ago

alteasthagerstown4699

82 Points

This reply was created from a merged topic originally titled Cancel Button Not Working.

I fill in the information on the cancel page, press the next button, press the cancel button and it does nothing. We no longer need this site. The business was sold. Please stop billing us. Thank you

2018-08-08T23:54:31+00:00

Elyzabeth , Official Rep

45,842 Points

Hello alteasthagerstown4699

I can see you successfully set your account to close and you will not be billed

2018-08-09T09:46:07+00:00

donna9560

102 Points

thank you

2 years ago

richard4733

60 Points

I have the same problem, I am clicking the button but nothing is happening. Please ensure my account is closed.

2018-08-09T16:50:56+00:00

Elyzabeth , Official Rep

45,842 Points

Hello richard4733

I can see that your account is set to cancel before next bill date. You will not be charged again.

(Edited)

2 years ago

Dan7204

120 Points

This reply was created from a merged topic originally titled Can you please confirm my cancellation of all services? The button does not appe....

Can you please confirm my cancellation of all services? The button does not appear to work. Thank you

2018-08-09T16:58:01+00:00

Elyzabeth , Official Rep

45,842 Points

Hey Dan7204

I can see that you set your account to close before you are billed again. You will not see any further charges.

2 years ago

David4120

92 Points

This reply was created from a merged topic originally titled Please confirm the account is closed - the button isn't working for me in either ....

Please confirm the account is closed - the button isn't working for me in either IE or Chrome. Thanks!

2018-08-09T17:13:10+00:00

Elyzabeth , Official Rep

45,842 Points

Hi David4120

I can confirm your account is set to close. Do you have any feedback as to why you are closing your account?

2018-08-09T18:44:45+00:00

Dan7204

120 Points

Business changed. I actually liked your service. Thanks.

2018-08-10T08:36:48+00:00

David4120

92 Points

Thank you. The reason it's closing is because the business has closed down.

2 years ago

John8218

102 Points

This reply was created from a merged topic originally titled I'm trying to cancel my account, seems the verification button is not working..

I'm trying to close my account as I've dissolved the business, seems the verification button does not function.

2018-08-10T16:54:43+00:00

Elyzabeth , Official Rep

45,842 Points

Hello John8218

I can see that your account is set to close. Do you have any feedback as to why you are closing your account?

2018-08-12T12:08:05+00:00

John8218

102 Points

I've closed the business.

2018-08-14T13:25:30+00:00

John8218

102 Points

Just checked and my account is still active.

2018-08-16T18:55:16+00:00

Elyzabeth , Official Rep

45,842 Points

It will close before your next bill date. Nothing else needs to be done.

2 years ago

Jennifer1800

122 Points

This reply was created from a merged topic originally titled Need to cancel all services.

Button not working. I want to cancel all services.

2018-08-10T16:56:16+00:00

Elyzabeth , Official Rep

45,842 Points

Jennifer1800

I can definitely help you close your account. I want to verify that all of your domains, emails and websites will stop working, and that the pictures and files you have saved will no longer be available to you.

2018-08-10T18:58:37+00:00

Dan7204

120 Points

yes, all good!

2018-08-10T19:59:40+00:00

Jennifer1800

122 Points

Yes, I want all services cancelled.

2018-08-10T20:05:08+00:00

Elyzabeth , Official Rep

45,842 Points

I have closed this account. Let me know if there is anything else I can do.

2018-08-11T13:42:58+00:00

David0309

112 Points

This is really bad form when companies do things like this??

2 years ago

Margreeth4222

60 Points

Why is this problem not fixed yet? I also want to close my account and the button is still not functioning. I want an confirmation that my account is closed before my renwaldate

2018-08-13T20:16:58+00:00

Elyzabeth , Official Rep

45,842 Points

Hello Margreeth4222

I can see that you successfully closed your account.

2 years ago

David0309

112 Points

Hi Elizabeth would you cancel my account also ALL SERVICES. please.

2018-08-13T20:17:22+00:00

Elyzabeth , Official Rep

45,842 Points

David0309
Your account has already been closed.

2 years ago

amy0382

60 Points

This is a very bad problem for a website provider. Why has this not been fixed over the last 4 weeks that your customers have been having this problem?
The shady "cancel account" button is not working on my account either.
Cancel my account.

2018-08-13T20:14:05+00:00

Elyzabeth , Official Rep

45,842 Points

Hello amy0382
You account is set to close. You will not be charged again.

2 years ago

Janice0929

60 Points

I too am trying to cancel my account and get the same exact message as everyone mentions above. Cancel my account.

2018-08-13T20:13:18+00:00

Elyzabeth , Official Rep

45,842 Points

Hello Janice0929

I can see that your account is set to close and you will not be billed again.

2 years ago

Dan7565

92 Points

Can you do the same thing for me? i have been ill and not able to use the service like I thought I would. I doubt I ever will. Please close my account too.