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The cancel button does not work, so please cancel my trial. Thank you.
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526 Points
Posted 1 year ago
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262 Points
This reply was created from a merged topic originally titled I want to cancell all services under homestead but your link is not working. Plea....
I want to cancell all services under homestead but your link is not working. Please assist in cancellation and I do not want to see any billing come this 6th of the month which is my cycle date. Thank you
I want to cancell all services under homestead but your link is not working. Please assist in cancellation and I do not want to see any billing come this 6th of the month which is my cycle date. Thank you
Elyzabeth , Official Rep
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44,918 Points
Hi karen8894
We are aware of the current issue with the cancel button. We can assist you with this. Just to confirm, this will not only take down your site, but your two email addresses as well. You want the whole account closed?
May I ask what is the reason you are looking to cancel your account with Homestead?
We are aware of the current issue with the cancel button. We can assist you with this. Just to confirm, this will not only take down your site, but your two email addresses as well. You want the whole account closed?
May I ask what is the reason you are looking to cancel your account with Homestead?
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372 Points
I am trying to cancel my site and it will not let me. On the final page where you hit " Yes, cancel my account" the button isn't working.
(Edited)
Elyzabeth , Official Rep
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44,918 Points
Hello Sylvia4168
I can see that you successfully set the account to cancel, and you will not be billed again.
Why are you choosing to leave Homestead?
I can see that you successfully set the account to cancel, and you will not be billed again.
Why are you choosing to leave Homestead?
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372 Points
I am using the BigCommerce platform and there are somethings that BigCommerce can't help me with because they fall under Homestead. Customer support isn't that great. Granted I don't need that much but when I do I need it immediately and not when ever someone gets around to answering a question. That sounds really harsh. I also have another site that is run directly through BigCommerce.
Elyzabeth , Official Rep
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44,918 Points
Oh, no I definitely understand. Support for Big Commerce accounts is more difficult because it is not our product, it is 3rd party.
So, I do want to make sure this account is cancelled properly. First, I can see your domain name is still registered with Homestead, so if you plan to continue using that, I recommend either not completely cancelling your Homestead account or transferring your domain out. Second, we should put a cancellation through BigCommerce on our end, so you can call and have them reactivate the store on their end. That way you don't have to rebuild the store.
So, I do want to make sure this account is cancelled properly. First, I can see your domain name is still registered with Homestead, so if you plan to continue using that, I recommend either not completely cancelling your Homestead account or transferring your domain out. Second, we should put a cancellation through BigCommerce on our end, so you can call and have them reactivate the store on their end. That way you don't have to rebuild the store.
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372 Points
Elyzabeth - thanks for the followup. I plan on transferring my domain but how do I do that? If you but the cancellation into BigCommerce how long does that take?
Elyzabeth , Official Rep
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44,918 Points
It is pretty immediate, you would need to call them same day to reactivate it. If you want to wait until tomorrow that would be fine.
Here is an article with instructions for transferring your domain:
https://community.homestead.com/homestead/topics/how_do_i_transfer_my_domain_to_another_host
Here is an article with instructions for transferring your domain:
https://community.homestead.com/homestead/topics/how_do_i_transfer_my_domain_to_another_host
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372 Points
Sooooo can you reactivate and then tomorrow I will call them? I should cancel again in the am and then call them immediately afterwards?
Elyzabeth , Official Rep
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44,918 Points
Your account is set to cancel before next bill date, so you have until 8/31. No need to reactivate and cancel tomorrow.
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372 Points
Thanks so very much!!
Elyzabeth , Official Rep
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44,918 Points
Of course! We want to get this done the right way, with minimal interruption on your end!
Elyzabeth , Official Rep
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44,918 Points
Let me know what day you are planning on calling them so I can submit the cancellation on our end to BigCommerce.
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372 Points
Elyzabeth - I will leave my domain where it's at with Homestead. Can I do that?
Elyzabeth , Official Rep
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44,918 Points
Hey Sylvia4168
We can definitely do that, we would just need to downgrade to domain only hosting. Have you already called BigCommerce to have them pick the store up on their end?
We can definitely do that, we would just need to downgrade to domain only hosting. Have you already called BigCommerce to have them pick the store up on their end?
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372 Points
Yes, that part is already taken care of. Can you switch it to domain only hosting or is that something that I can do?
Elyzabeth , Official Rep
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44,918 Points
Hey Sylvia, I apologize for the delay. We have had a lot of traffic in Community and I didn't see your message. I can downgrade that for you
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372 Points
No worries. Thanks so much for all your help!!
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82 Points
This reply was created from a merged topic originally titled Cancelling Account.
I seem to be having the same problem as a few others with cancelling my account. I press OK to confirm cancellation but nothing happens.
Website name is www.broadfordhotel.com
Can you please confirm that my account is set to cancel BEFORE my next billing cycle of 22/8/18.
Thanks
I seem to be having the same problem as a few others with cancelling my account. I press OK to confirm cancellation but nothing happens.
Website name is www.broadfordhotel.com
Can you please confirm that my account is set to cancel BEFORE my next billing cycle of 22/8/18.
Thanks
Elyzabeth , Official Rep
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44,918 Points
Hello Robert8527
I can see that your account is set to close before your next bill date.
What is the reason you wish to cancel your Homestead account?
I can see that your account is set to close before your next bill date.
What is the reason you wish to cancel your Homestead account?
same here. I'd like to closse my account but can't see how without the button working
Elyzabeth , Official Rep
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44,918 Points
Hello christopher6712
I can see that your account is set to close before next bill date. You will not be charged again. What is the reason you want to close your account?
I can see that your account is set to close before next bill date. You will not be charged again. What is the reason you want to close your account?
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102 Points
This reply was created from a merged topic originally titled need to close my account.
i need to cancel my account as i have closed my business. the cancel button is not working.
i need to cancel my account as i have closed my business. the cancel button is not working.
Elyzabeth , Official Rep
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44,918 Points
Hello donna9560
I can definitely help with this. Just to confirm, your site will stop working and your domain, when it comes up for expiration, will not renew and will be available for someone else to purchase. Is that all acceptable?
Do you have any feedback on what is causing you to leave Homestead?
I can definitely help with this. Just to confirm, your site will stop working and your domain, when it comes up for expiration, will not renew and will be available for someone else to purchase. Is that all acceptable?
Do you have any feedback on what is causing you to leave Homestead?
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102 Points
i am retiring
Elyzabeth , Official Rep
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44,918 Points
Oh of course, that is definitely understandable. Thank you for your response.
If you ever have a need of a website in the future, we would be happy to host you. Other than that, thank you for being a part of Homestead and I wish you well!
If you ever have a need of a website in the future, we would be happy to host you. Other than that, thank you for being a part of Homestead and I wish you well!
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90 Points
I am having the same problem. It is not letting me cancel my account.
Elyzabeth , Official Rep
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44,918 Points
Hello Sarmar8023896
I do see that your account is set to close and you will not be billed again.
Do you have any feedback for Homestead as to what caused you to close your account?
I do see that your account is set to close and you will not be billed again.
Do you have any feedback for Homestead as to what caused you to close your account?
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90 Points
I have no time to set up a side business with my crazy schedule. When time allows for me to get refocused on it I will come back. Thank you for all your help!
THIS IS RIDICULOUS. WHY DOES YOUR BUTTON NOT WORK? Everybody coming here has the same problem. If the button isnt going to work why do you pretend to offer the service. Please verify that my account is indeed cancelled and I will not be charged further.
Elyzabeth , Official Rep
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44,918 Points
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80 Points
This reply was created from a merged topic originally titled Can't Cancel Services.
I have cancelled my domain and deleted my website, but i am not able to cancel my account. I click the cancel button and nothing happens. I no longer use my website
I have cancelled my domain and deleted my website, but i am not able to cancel my account. I click the cancel button and nothing happens. I no longer use my website
Elyzabeth , Official Rep
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44,918 Points
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80 Points
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102 Points
This reply was created from a merged topic originally titled ASKED for site to be canceled still being billed Your onsite account to close si....
I would like this handeld my guess this has happened before from these postings. Not same person .
I would like this handeld my guess this has happened before from these postings. Not same person .
Elyzabeth , Official Rep
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44,918 Points
Same problem. Please make sure mine is cancelled. Thank you
Elyzabeth , Official Rep
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44,918 Points
Hello Penni7707
It does not look like your account is set to close. I can definitely help, but I do want to make sure that you no longer need the domain divinebydesignfloralaz.com, the email connected to the domain, or any of the pictures/files that were uploaded into the site you built with us?
Do you have any feedback as to why you are closing your Homestead account?
It does not look like your account is set to close. I can definitely help, but I do want to make sure that you no longer need the domain divinebydesignfloralaz.com, the email connected to the domain, or any of the pictures/files that were uploaded into the site you built with us?
Do you have any feedback as to why you are closing your Homestead account?
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82 Points
This reply was created from a merged topic originally titled Cancel Button Not Working.
I fill in the information on the cancel page, press the next button, press the cancel button and it does nothing. We no longer need this site. The business was sold. Please stop billing us. Thank you
I fill in the information on the cancel page, press the next button, press the cancel button and it does nothing. We no longer need this site. The business was sold. Please stop billing us. Thank you
Elyzabeth , Official Rep
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44,918 Points
Hello alteasthagerstown4699
I can see you successfully set your account to close and you will not be billed
I can see you successfully set your account to close and you will not be billed
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102 Points
thank you
I have the same problem, I am clicking the button but nothing is happening. Please ensure my account is closed.
Elyzabeth , Official Rep
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44,918 Points
Hello richard4733
I can see that your account is set to cancel before next bill date. You will not be charged again.
I can see that your account is set to cancel before next bill date. You will not be charged again.
(Edited)
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120 Points
This reply was created from a merged topic originally titled Can you please confirm my cancellation of all services? The button does not appe....
Can you please confirm my cancellation of all services? The button does not appear to work. Thank you
Can you please confirm my cancellation of all services? The button does not appear to work. Thank you
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92 Points
This reply was created from a merged topic originally titled Please confirm the account is closed - the button isn't working for me in either ....
Please confirm the account is closed - the button isn't working for me in either IE or Chrome. Thanks!
Please confirm the account is closed - the button isn't working for me in either IE or Chrome. Thanks!
Elyzabeth , Official Rep
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44,918 Points
Hi David4120
I can confirm your account is set to close. Do you have any feedback as to why you are closing your account?
I can confirm your account is set to close. Do you have any feedback as to why you are closing your account?
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120 Points
Business changed. I actually liked your service. Thanks.
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92 Points
Thank you. The reason it's closing is because the business has closed down.
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102 Points
This reply was created from a merged topic originally titled I'm trying to cancel my account, seems the verification button is not working..
I'm trying to close my account as I've dissolved the business, seems the verification button does not function.
I'm trying to close my account as I've dissolved the business, seems the verification button does not function.
Elyzabeth , Official Rep
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44,918 Points
Hello John8218
I can see that your account is set to close. Do you have any feedback as to why you are closing your account?
I can see that your account is set to close. Do you have any feedback as to why you are closing your account?
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102 Points
I've closed the business.
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102 Points
Just checked and my account is still active.
Elyzabeth , Official Rep
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44,918 Points
It will close before your next bill date. Nothing else needs to be done.
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122 Points
This reply was created from a merged topic originally titled Need to cancel all services.
Button not working. I want to cancel all services.
Button not working. I want to cancel all services.
Elyzabeth , Official Rep
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44,918 Points
Jennifer1800
I can definitely help you close your account. I want to verify that all of your domains, emails and websites will stop working, and that the pictures and files you have saved will no longer be available to you.
I can definitely help you close your account. I want to verify that all of your domains, emails and websites will stop working, and that the pictures and files you have saved will no longer be available to you.
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120 Points
yes, all good!
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122 Points
Yes, I want all services cancelled.
Elyzabeth , Official Rep
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44,918 Points
I have closed this account. Let me know if there is anything else I can do.
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112 Points
This is really bad form when companies do things like this??
Why is this problem not fixed yet? I also want to close my account and the button is still not functioning. I want an confirmation that my account is closed before my renwaldate
Elyzabeth , Official Rep
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44,918 Points
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112 Points
This is a very bad problem for a website provider. Why has this not been fixed over the last 4 weeks that your customers have been having this problem?
The shady "cancel account" button is not working on my account either.
Cancel my account.
The shady "cancel account" button is not working on my account either.
Cancel my account.
I too am trying to cancel my account and get the same exact message as everyone mentions above. Cancel my account.
Elyzabeth , Official Rep
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44,918 Points
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92 Points
Can you do the same thing for me? i have been ill and not able to use the service like I thought I would. I doubt I ever will. Please close my account too.
Elyzabeth , Official Rep
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44,918 Points
I am sorry to hear that, Dan7565. I do see that your account is set to close, nothing else needs to be done. You will not be charged again.
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92 Points
Thank you, Elyzabeth. I really appreciate your help. If I ever need a website again I will surely come back to Homestead.
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92 Points
The cancel button is not working and I am trying to cancel my account.
Elyzabeth , Official Rep
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44,918 Points
(Edited)
Elyzabeth , Official Rep
I can see that you successfully set your account to close.
What is the reason you are looking to cancel your account?