Please cancel my account. The BUTTON to cancel is not working. TY

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  • Updated 13 hours ago
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The cancel button does not work, so please cancel my trial. Thank you.
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Gaynor Evans Wilson

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Posted 1 week ago

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nivritti.kuzma

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Im having the same problem!
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Drew N, Community Manager

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nivritti.kuzma, yours worked, it will close before the next billing. If you like I can close it now for you.
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Drew N, Community Manager

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Gaynor Evans Wilson, it is closed.
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George1103

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My Cancel Account button isn't working either.
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Drew N, Community Manager

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George1103, As I said above, despite the error the account is set to close before the next billing.
I want to cancel my account but when I hit the cancel account button I get a message that there is a server error and to try later. This is always the answer, I WANT THIS ACCOUNT CANCELLED AND ALL CHARGES STOPPED.
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Drew N, Community Manager

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Despite the error message, the account is set to close and will not charge again.
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andi1055

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I am also trying to cancel acct and having the same problem with the cancel button not working
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inesusja3654

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Is my account also set to close, as I have the similar problem?
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Elyzabeth , Official Rep

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inesusja3654 yes, it is pending closure and will not bill again.
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Mario2314

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This reply was created from a merged topic originally titled Canceling My Account.

I am trying to cancel my account. The link provided does not work. I want to cancel and stop all charges. I am using my account summary. I tried several times using Safari and Chrome and the link, in the last page ("Yes, Cancel My Account" button) does not work. Nothing happens.
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Elyzabeth , Official Rep

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Despite the error message, the account is set to close and will not charge again.