Phone number? chat? email can you make it more difficult????

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  • Updated 6 years ago
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Count me disappointed. There is NO phone number anywhere despite the listing of hours of operation. I suspect there are cobwebs on their phones. They also list times for chat but there is no way to chat with them EMail? Good luck. I am stuck and they want me to pour through some 6000 plus online help topics. At least I get to rate them below.... and if anybody is listening, email me at klouis2@cox.net.
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klouis21706

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Posted 6 years ago

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Ehsan Zaheer

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Hi klouis21706,

Looks like you've already chatted with another representative, please let me know if I can offer further assistance.

You can view our contact information in your help center by clicking:

Help > View Help > Getting Started > Check out our other help options

If you'd like to chat with us, you can click Help > Chat Live

Thank you,
Ehsan
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Robert3786

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Anybody here??
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Robert3786

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Why does Homestead stall at checking to see if I am updated and goes no further...tried to get on three times
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Ehsan Zaheer

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Hi Robert3786,

It sounds like Sitebuilder is unable to update - This generally happens if you have a firewall turned on or if your antivirus is blocking the software (because it see's it as a 3rd party software).

I'd suggest trying to add Sitebuilder as an exception to your antivirus if it gives you that option, then try logging in again.

You can also try force updating the software without logging in by:

Start > Computer > Program Files > Homestead

Double click each of these files (to run them):

- ForceUpdate
- SiteBuilderLPX_Updater
- updater

Let me know if that helps, thanks!

Ehsan