Phone not required

  • 0
  • 1
  • Question
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution or has become inactive.  If you believe this topic should not have been archived, please let us know, and we would be happy to review it.  You may continue to access this topic as needed fo

Hi, on the checkout entry screen for Bigcommerce, I would like the Phone Number to not be required, or have it be removed altogether.

Is there a way to do this with either a setting or changing some HTML code?

Thank you.

Photo of robert8238

robert8238

  • 390 Points 250 badge 2x thumb

Posted 4 years ago

  • 0
  • 1
Photo of Drew N

Drew N, Alum

  • 262,816 Points 100k badge 2x thumb
I will have to look into this. It may be required because some credit card companies want to compare it to the card account. If it is not sent, you may get an automatic decline from the credit card company.
Photo of robert8238

robert8238

  • 390 Points 250 badge 2x thumb
Hello,  Is there any update on this?  I don't see why a shipping phone number should be required.  There is no credit card involved.  Also some credit card customers will be reluctant to give their billing phone number for small purchases.  Is the other info provided enough to process a credit card?
Photo of Drew N

Drew N, Alum

  • 262,816 Points 100k badge 2x thumb
Unfortunately, this is not possible according to Bigcommerce.

This conversation is no longer open for comments or replies.