Perpetually Logged Out!!!

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The new email system, while far better than the old, has the world's shortest time out on the log in. How can I lengthen it so if I go to look at a doc I want to attach to an email, by the time I go back to the email, I am not logged out? Very frustrating and such a waste of time. I get security but in the old system, if you used the Outlook interface, the email never logged out. PLEASE HELP.
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Greg2098

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Posted 5 years ago

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Mike F., Alum

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Sorry it's not possible to change the length of time. It is set that way for security reasons and is not mean to be left logged into. You are correct, the best solution would be to configure a desktop email client such as Outlook.

Mike
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Greg2098

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But Outlook does not sync with the Homestead systems when deleting emails so I have to maintain two systems that way, which was not working for me before the switch. Is there some other solution?

I actually started using the new system as it was much more functional than the old one so I didn't have to rely upon the Outlook interface. But now I can't place my logo in my signature as easily (not an HTML wiz!) and cannot do ghost email addresses to send from without setting up a completely different account.
Are there any plans to add some simple upgrades to this system?

BTW - thanks for the extra mailbox size at no cost. Didn't go unnoticed!
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Mike F., Alum

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Outlook will sync as long as you configure it as IMAP instead of POP.

Mike
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coffeemike

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Greg, you can continue to use Outlook in a POP 3 configuration and simply put a time frame to delete messages on the server. (I.E. - set the "Leave messages on the server" to 14 days in the set up parameters of your Outlook email account. Although it won't sync with Outlook when you delete something, messages left in your inbox for more than14 days will be deleted - keeping it fairly manageable. Hope this helps!
Mike
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Greg2098

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Thanks Mike, but actually I was looking for a more seamless interaction between Outlook and Homestead. My dream, if you care, is to have the same info on my iphone, Outlook and Homestead. That includes sent folders (currently if you send from your desktop or your phone, it only gets recorded on the interface that it is sent from. Very troubling and then adds to the limit problem when one has to copy their own email all the time to ensure the complete file is in both places.)
I guess I got spoiled when working for larger companies when that was able to be case. There were rules on the account settings everywhere that allowed me to manage the info on the go, as well as at my desk.
I work both in my home office and out at clients' all of the time. I know the technology is out there - just was hoping Homestead would have included it in their email upgrade.
I wouldn't need Outlook except for the two items I mentioned above that I think are pretty basic features.
I will continue to remain hopeful that additional features will be added as the email system evolves. It seems as if Homestead is starting to understand how closely linked email systems are with small business websites. Keep up the improvements!
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Mike F., Alum

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Hi Greg2098, The needs you are explaining is exactly what the IMAP configuration provides. If you set up your outlook, phones, tablets etc. it will sync all together (including sent folders) . As long as all devices are configured with the same IMAP configuration it will work the way you explained.

Mike
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Greg2098

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No, Mike, it doesn't. I have configured all of my devices with IMAP configuration as described by Homestead and nothing works as you think it does. Right now, I can't even find my sent items on my iPhone, despite following your instructions to another frustrated customer.

I am so frustrated spending this much time on fixing what should be a seamless process. I don't have the time to spend on this - I should be spending the time on growing my business - not you.
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Mike F., Alum

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Hi Greg2098, Sorry if you are still having trouble with this, but if it's correctly configured it will work. We have dozens of employees and thousands of customers that use our email with apple devices.

Apples are a little different when it comes to setting up IMAP accounts as Apple for some reasons creates it's own set of folders rather than syncing with the ones on the server like normal. However, it's a pretty easy fix to designate the correct folders. You'll likely have to do this with the Sent folder and also the Deleted items folder. See the two links below.

https://community.homestead.com/homes...

https://community.homestead.com/homes...

If you have problems on either task, please post your questions to the related thread.

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