People aren't getting our emails and we're informed our email was 'blacklisted' or blacklisted. What does this mean? How do we resolve this?

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People are not receiving our emails and we're informed our email was 'blacklisted' or blacklisted. What does this mean? How do we resolve this?
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Anika6193

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Posted 6 months ago

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Michelle C, Employee

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Hello,

What email address are you sending from? If the receiving email server is rejecting the email, you may need to send the header of that email to their email support team to have them white-list or clear your email for communication.
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Michelle C, Employee

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Anika6193

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Anika6193

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Also, I'm not sure I would know how to 'make sure my 'mx records are up to date? I'm not an IT person, I wouldn't know that was out out of date...some guidance here would be appreciated.
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Anika6193

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Is there a way to send you a screen shot of what our client's IT team sent us?
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Michelle C, Employee

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You would want to log into your cloudflare account and compare the mx records to the ones in the article. https://community.homestead.com/homestead/topics/dns-records-for-homestead-email
Yes, you can upload the screen shot here. 
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Michelle C, Employee

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What email address did you send to that was not received? 
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Anika6193

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What's a cloud fare account?
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Michelle C, Employee

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Hello Kim, 

The email records in Cloudflare should reflect these. 

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Kim7749

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ok I did that....now it says I need to change my nameservers.

When I follow instructions it tells me that my domain reseller--Homestead--must make these changes.
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Michelle C, Employee

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You will need to make these changes inside your Homestead account. Here is help on changing name servers. https://community.homestead.com/homestead/topics/how-do-i-change-the-nameservers-for-my-domain
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Kim7749

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Thanks for your help, thru Cloudfare and MxToolbox I was able to fix bad settings per support info and so far all is good.
Thank you for your help
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Michelle C, Employee

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Perfect! You are welcome. 
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Anika6193

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I have the login info for Cloudflare. What is the number to call into support at Homestead? Thank you
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Michelle C, Employee

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Hello,

You can call into support at 1800-710-1998 Monday-Friday 7am-6pm MST.

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