PayPal Payments Pro error

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Sorry in advance. It's me again : (
  I am trying to get the paypal payments pro set up properly in my new BC store (divawalletframes.com) but it obviously isn't. I get this message when I try to pretend to checkout with using the paypal button."An error occured while connecting to PayPal."
I had the paypal payments pro on my other website and it worked perfectly.Once I saw I was getting this message I assumed it was because it was already in use on the other website so I deleted it from the old website and I requested new API info from paypal. That is what I am using now for the BC store. I cleared my history and rebooted in case that was causing the message to continue but that didn't help. Any suggestions?
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Rosemary1036

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Posted 5 years ago

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Rosemary1036

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I just noticed that In Paypal on the page were it asks you to grant permissions there is nothing in the box. What should I put in it?
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Rosemary1036

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OK, after a million tries I think I got it right. I didn't do anything different. I just deleted everything, logged off, deleted temp files and browsing history then logged back in and tried again with the same information. I think it worked.
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William S

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Hello,

Sorry for the late reply, but glad to hear you got it working. Let us know if you are experiencing any more issues. 
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Rosemary1036

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I think I got that but I still can't get the facebook icon on the bottom of my website to go to my facebook page. It goes to the Big Commerce facebook page. I didn't put it there and I don't know how to edit it. 
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William S

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Have you tried to change the Facebook link? It is under Design, Carousel & Social Media, and at the bottom is the Facebook buttons.
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Rosemary1036

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DO you mean this? All I see here regarding facebook is the option to use the icon. I clicked to use it but I can't see how to edit it to go to my fb page.
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Rosemary1036

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Ok, I got that too after may tries lol. Thanks.
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William S

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No problem!

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