paypal option isn't working on ecommerce / web store

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paypal option isn't working on ecommerce / web store
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Julie7278

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Posted 1 month ago

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Michelle C, Employee

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Hello,

It looks like it may be disabled. Please make sure the PayPal option is turned on from the payments tab in the eCommerce settings to activate it on the live site. 

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Julie7278

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it WAS on and not working. i turned it OFF so those trying to pay by paypal wouldn't keep getting concerned and frustrated
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Michelle C, Employee

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When I test it, it does route to a PayPal site and produces a PayPal error. Unfortunately,  I cannot diagnose that error. I would recommend reaching out to PayPal to make sure there are no issues on their end with their system or your account. 
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Julie7278

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donation payments through paypal on the website are working, just not the ecommerce purchases
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Michelle C, Employee

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Thank you, I have put in a ticket to get this investigated and resolved. Looks like it may be an issue with the eCommerce connection. Please allow some time for this to be resolved. 

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