payment issue

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  • Updated 4 weeks ago
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I have edited my payment info. Will you process the November payment immediately or will I remain in suspension for this whole month between payments? PLEASE run the November payment right now.
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June9033

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Posted 4 weeks ago

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Elyzabeth , Official Rep

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Hello,

We will automatically attempt to re-bill several times over the next month until we are able to receive the payment. Your account is not suspended yet.
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David8205

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when will you make the 1st re-bill attempt?
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Elyzabeth , Official Rep

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It will attempt to re-bill 5-7 days after the first attempt.
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David8205

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is there a customer service number we can call to re-bill real time?
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Drew N, Community Manager

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Unfortunately there is not. Agents are not able to immediately bill an account. The system is totally automated. I have set your account to active so that it should try to bill late tonight. If it does not or fails, then it will try tomorrow night. In either case, if it fails the account will "suspend" over the weekend. The state of suspension does not affect any of your existing services. It just prevents you from adding new services. Will that be an issue for you?

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