pages unresponsive or freezing - saving and publishing takes HOURS, and sometimes doesn't go through. Often I am kicked off without knowing

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Julia3390

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  • frustrated beyond the beyond

Posted 2 weeks ago

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Lynn1286, Champion

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Hi Julia- you didn't say where you are located, but here on the East Coast the service seems to be up and running just fine- no problems in many months.  I don't really have an answer for you, but didn't want your questions to be just hanging out there not answered all weekend.  I know it is frustrating to hear, but you might want to have your internet carrier's customer service run a speed test on your service.  Here, Comcast can do it while you are on the phone, but the 'first tier" of service probably can't, and if they bump you up to the next level, THOSE technicians can do a internet speed test.  Good luck!
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Elyzabeth , Official Rep

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Hello Julia,

You have 83 websites on your account. Which one specifically are you having trouble with, so I can look into this for you?
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Julia3390

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Lately, I've been working on InternationalBeachcombingConference.com

but it's not limited to that site.  I've had complaints from others who work on their own sites under my name.  It sounds like an internet problem, but I have no trouble streaming videos (not while working) on the same internet connection.  Only this site seems to give me such annoying headaches.  They say it's a server issue.  The site gives unresponsive pages notices over and over and over and over....so frustrating.
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Elyzabeth , Official Rep

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Ok, I will clear the cache on that site. This may be necessary from time to time due to the size of that site. Let me know if it seems to load faster.

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