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1. To locate your migrated contacts and contact groups, first click on the Contacts icon as shown in the image below.
2. Your contact groups will be listed with the rest of your contacts, labeled as "Contact Group,
3. To view the list of emails in this contact group, double click on the Contact Group that you want to view and click on the "Private" tab.
NOTE: The migration process was not able to convert contact groups to the new platform in the same format, so in order to send an email to a contact group, you will need to copy and paste the list of emails from the Comments section on the Private tab.
2. Your contact groups will be listed with the rest of your contacts, labeled as "Contact Group,
<ContactGroupName>"
3. To view the list of emails in this contact group, double click on the Contact Group that you want to view and click on the "Private" tab.
NOTE: The migration process was not able to convert contact groups to the new platform in the same format, so in order to send an email to a contact group, you will need to copy and paste the list of emails from the Comments section on the Private tab.
Mike F., Alum
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184,678 Points
Posted 6 years ago
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248 Points
I too have lost my contacts in a usable format. It shows 437 but no info comes up. The address is gloria@gloriousyoga.com Your instructions above do not work
Mike F., Alum
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184,678 Points
Thanks for letting us know Gloria4477, I'll request they do a re-migration to get them moved over.
Mike
Mike
I have lost all my contacts in the new format. How do I find them?
Mike F., Alum
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184,678 Points
If you follow the steps above and can not find them, let us know what the email address is, and if necessary, we'll do a re-migration.
Mike
Mike
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122 Points
I too have no contacts listed for info@babineguides.com, if you could help with this so I don't have to re-enter them all manually that would be great.
Thanks!
Thanks!
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80 Points
I have no contacts listed for nancy@peasleypottery.com, and I can hardly use the new email system without it constant stating ERROR session has expired...even after only 30 seconds of using it. I do not like this new system at all. It's the first time in years of being with Homestead that I am considering leaving for another provider. All my business contacts are gone....it is hindering my business, not acceptable.
Mike F., Alum
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184,678 Points
Nancy, your account has been re-migrated.
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256 Points
Can you please remigrate my address book? rita@ritasbackyard.com
Thank youi
Thank youi
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80 Points
What do I do about not being able to use the email system due to CONSTANTLY having my session end while I'm actively using the email system?
Mike F., Alum
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184,678 Points
Nancy5190, Sorry about the short time out problem. That issue is already being worked on.
Mike
Mike
Mike F., Alum
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184,678 Points
Rita9807, I have requested to re-migrate your addresses.
Mike
Mike
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256 Points
Thank you, some have already arrived. I have been told that I have a "vacation message" on my email which automatically goes to anyone sending me an email. I cannot find how to disable this message. BTW, I did not post it, so I have no idea how it was put into service. Thank you so much for all your help.
Rita
Rita
Mike F., Alum
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184,678 Points
This page shows you how to turn it off. https://community.homestead.com/homes...
I just want all my folders...what do I do again
can I please have the folders in my email box
Mike F., Alum
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184,678 Points
Lena5324, Take a look at the instructions on this page. It shows you where the email folders are located. https://community.homestead.com/homes...
Mike
Mike
I do the steps above and it shows me that no one is in my contacts??? jcballerteamupdates@jcballersusa.com is the email and on the website the distribution list is gone.... What?!? I had a ton of emails in there and now it shows there is no one in the distribution list.
(Edited)
And on my other site www.thecrispcannoli.com and the email is thecrispcannoli@thecrispcannoli.com - the distribution list is gone?!?!?
Mike F., Alum
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184,678 Points
Hi Jason4477, I'm looking into this and should have an answer for you in the morning.
Mike
Mike
Mike F., Alum
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184,678 Points
Hello Jason4477, I am sending you a direct email with two attachments.
Mike
Mike
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80 Points
Please remigrate the contacts for:
gmilby@cms1usa.com
d-line@cms1usa.com
cms@cms1usa.com
rmilby@cms1usa.com
Have spent most of the day working on so many issues with this change over.
gmilby@cms1usa.com
d-line@cms1usa.com
cms@cms1usa.com
rmilby@cms1usa.com
Have spent most of the day working on so many issues with this change over.
Mike F., Alum
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184,678 Points
Hi Gary6432, I just sent you an email which we'll need you to reply to.
Mike
Mike
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256 Points
Mike can you please remigrate my address book? rita@ritasbackyard.com
Thank you
Thank you
Mike F., Alum
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184,678 Points
I have sent you an email which we'll need you to respond to.
Mike
Mike
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152 Points
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122 Points
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90 Points
I have lost every single business contact and their folder of information in this change over process. These folders contain vital information of confirmation emails on projects we reference for our clients. I don't understand how you can impact our business' in such a negative way with this change over. Your info on here is not working because I am showing 0 contacts and have customers waiting on confirmations. To make things better I responded to an email this morning and the customer asked me who I was so evidently my company signatures are gone as well. This is what I wanted today waking up with a full calendar of customers today and several email to send out and no one or where to send them. This makes my company look very professional. Thanks Guys. randyordeanna@hecleanstoo.com
Mike F., Alum
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184,678 Points
Sorry for the issue that you are having. It is possible for us to do a re-migration, but you may want to give us a call and let one of our agents log into look at the account to be 100% sure the data is missing. We don't want to remigrate unless we really have to as it will override other newer information. Call us at 800-710-1998
Mike
Mike
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124 Points
Drew N, Alum
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262,816 Points
Richard0145, I am rerunning info now. Please check in about an error and let me know. I don't have a formal topic, but you can export the contacts using the picture below.
Drew
Drew
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184 Points
I have lost my contacts as well. Please tell me how to proceed. Rob@BickleElectric.com
Mike F., Alum
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184,678 Points
To clarify, are you saying that none of your contacts migrated over? If so reply her to confirm, and I'll request a re-migration for you.
Mike
Mike
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84 Points
Our contact list populated into the new platform for our main email address. However, I do not have any contacts in my accout (amy@chameleongymnastics.com). I did find a folder under my Inbox labeled Contacts. It appears that they are all in there listed as individual emails. How do I get my contacts to populate?
Also, where did Spell Check go?
Thank you,
Amy
Also, where did Spell Check go?
Thank you,
Amy
Mike F., Alum
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184,678 Points
Unfortunately there is not an spell check in this system. This page shows you how to make the auto-fill feature work. https://community.homestead.com/homes...
Mike
Mike
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84 Points
No spell check? Really? How can an email system not have spell check?
Auto-fill doesn't really matter if I don't have any contacts. Can you please re-migrate the contacts for amy@chameleongymnastics.com?
Auto-fill doesn't really matter if I don't have any contacts. Can you please re-migrate the contacts for amy@chameleongymnastics.com?
Mike F., Alum
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184,678 Points
I'm checking into the remigration now.
Mike F., Alum
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184,678 Points
Hello Sharon3094, We are not seeing any errors in the contacts migrated. The old box had 398 contacts, can you confirm how many are in the new box, or reply her and give us permission to change the password and take a look?
Mike
Mike
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122 Points
This reply was created from a merged topic originally titled
How do I get all my contacts back????? This is very frustrating.
How do I get all my contacts back????? This is very frustrating.
Mike F., Alum
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184,678 Points
They should be in the location shown above, unless you are referring to the mailing lists that were stored on the Homestead site, rather than in the Zimbra web client.
If you really are missing contacts that were stored in the Zimbra system, and they don't appear where shown above, let us know and we'll look at the old account and re-migrate if necessary.
Mike
If you really are missing contacts that were stored in the Zimbra system, and they don't appear where shown above, let us know and we'll look at the old account and re-migrate if necessary.
Mike
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80 Points
They did not appear. They were on Zimbra. ALL my email contacts for my business are gone. I tried the graphic above, unfortunately it does not appear as above....there is no contact group.... This has really disrupted my business, I need someone to contact me directly nancy@peasleypottery.com .....this mess isn't working for me and it is inefficient and wasting my time....meanwhile, my business is at a virtual standstill because I have no email addresses!
Mike F., Alum
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184,678 Points
Hi Nancy5190, I'll request a re-migration of your contacts.
Mike
Mike
Mike F., Alum
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184,678 Points
Nancy5190, You only had 3 contacts in the other system. I'll email them to you.
Mike
Mike
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84 Points
This reply was created from a merged topic originally titled
I can not access my contacts when creating an email. Tim.
I can not access my contacts when creating an email. Tim.
Mike F., Alum
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184,678 Points
See the instructions above. If your contacts are not there for some reason, let us know.
Mike
Mike
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224 Points
Please look into:
administration@froggiefrontier.com and joellefaulkner@froggiefrontier.com I can view SOME of my contact lists, but it doesn't really do me any good, because it doesn't pop these lists up when I go to send out an email. When I click on the "to" or "cc" button when I'm sending an email it brings up only about 10 random emails (with NO names listed) not any of my contact groups. I've tried copying and pasting. I've read your "help" topics and followed the steps. I tried recreating a contact group (and yes I did save it) but again it's not popping up, not does it appear in the alphabetical listing when I view the contacts.
I am extremely frustrated with the amount of time I've spent on this. Perhaps my time will be better spent researching a different provider.
From the other messages on here, I'm not alone. This is really impacting businesses and you need to figure out how to resolve these issues.
administration@froggiefrontier.com and joellefaulkner@froggiefrontier.com I can view SOME of my contact lists, but it doesn't really do me any good, because it doesn't pop these lists up when I go to send out an email. When I click on the "to" or "cc" button when I'm sending an email it brings up only about 10 random emails (with NO names listed) not any of my contact groups. I've tried copying and pasting. I've read your "help" topics and followed the steps. I tried recreating a contact group (and yes I did save it) but again it's not popping up, not does it appear in the alphabetical listing when I view the contacts.
I am extremely frustrated with the amount of time I've spent on this. Perhaps my time will be better spent researching a different provider.
From the other messages on here, I'm not alone. This is really impacting businesses and you need to figure out how to resolve these issues.
Mike F., Alum
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184,678 Points
Hi Joelle5151, I think this thread may be what you are looking for. The new system has a "display name" field which the auto-fill feature uses; https://community.homestead.com/homes...
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2,500 Points
Yes Mike the contacts are really missing!! I will ask them yet again on Monday when they are back in the office.
Drew N, Alum
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262,816 Points
I can try to migrate the contacts again and the calendars, but if anything was manually added, they will be erased.
Drew
Drew
I have lost all my mass email contacts. Your popup says they were sent to me in a spreed sheet. I never received them. info@aurorahistoricalsociety.com
This was the email section we used all the time. There were 3 mas lists, over 300 emails.
This was the email section we used all the time. There were 3 mas lists, over 300 emails.
Mike F., Alum
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184,678 Points
If you did not receive them, I'll have them pulled and emailed again.
Mike
Mike
My contacts also did not migrate.
info@poprockton.com
info@poprockton.com
Mike F., Alum
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184,678 Points
Hello Robert8950, We just checked the old account and you did not have any contacts saved in the old system. There may be some confusion with the old system's auto-fill feature that would remember email addresses from people you've emailed before, but that data is not stored in a field that was transferable.
Mike
Mike
Hi there: My contacts did not migrate from my mail lists
info@nmclinfo.com
info@nmclinfo.com
Mike F., Alum
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184,678 Points
Julie1613, Are you referring to to contacts that were stored in the old Zimbra webmail client, or, were you using the List Manager on the Homestead website?
Also, I see there are four email addresses on the account. If it's just addresses that were in the Zimbra system, is it just the one account for info@nmclinfo.com?
Mike
Also, I see there are four email addresses on the account. If it's just addresses that were in the Zimbra system, is it just the one account for info@nmclinfo.com?
Mike
Yes-just the one account. My group emails: I used an email lists that appeared in "manage email".
Mike F., Alum
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184,678 Points
Hi Julie1613, We were able to locate the list and you'll receive them on an email attachment shortly.
Mike
Mike
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2,500 Points
Drew and Mike, thank you for all your help, I am in contact with your executive management and we are working on a solution. It has been and still a long hull, but at least I am seeing a light at the end of this long tunnel.
You have both been great and I thank you for putting up with my anger. It is so very frustrating, upsetting, disappointing all this is going on after being with you for many years with this company and with a prior company.
THANK YOU again!
You have both been great and I thank you for putting up with my anger. It is so very frustrating, upsetting, disappointing all this is going on after being with you for many years with this company and with a prior company.
THANK YOU again!
Mike F., Alum
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184,678 Points
You're welcome.
Mike
Mike
Drew N, Alum
Drew
Gloria4700
Mike F., Alum