Outlook error after downloading OXM connector - can't get into outlook

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I downloaded the Outlook connector from the new email platform, as using the exchange setup seemed good. But not, I can't get into outlook at all! When I open outlook, a pop-up box opens asking me for:

USM URL:
User:
Password:

and conflict resolution information.

The USM URL is filled in with:

https://emailmg.homestead.com/usm-json

I enter my email address and password and then get this error:

Client "USM-JSON" is not activated....

HELP - I need back into outlook!
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Michele7334

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Posted 6 years ago

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Mike F., Alum

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Hi Michele7334, Can you please clarify your problem? You state above that you "downloaded the Outlook connector from the new email platform". I don't believe we provide any additional downloads. Is this a 3rd party app? If so where exactly did you download it from.

If it's a 3rd party app for Outlook we really don't have a way to support this. If this is something you downloaded from our site please let me know so I can research this.

Mike

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