Our website isn't loading - it's going direct to a "widgetserver" ... Help ! This is a business. We need our website

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Our website (www.thepuregroup.com.au) isn't loading. It flashes up for a brief moment and then goes to "widgetserver". URGENT HELP REQUIRED !
This is a business address. We need our website to work.

Brad4675

90 Points

Posted 2 years ago

2 years ago

Elyzabeth , Official Rep

48,072 Points

Hello Brad4675

This is because of HTML you have placed on your website. The HTML box in the bottom of your Home page is causing it, you'll need to remove that.

2 years ago

Brad4675

90 Points

Thank you - How do I do that ? We haven't placed any HTML on our website ?

2 years ago

Brad4675

90 Points

Is there a number I can call ?

2 years ago

Elyzabeth , Official Rep

48,072 Points

Hey there Brad4675

Looks like you got that taken care of! Let me know if you need anything else!

2 years ago

Shervin3629

60 Points

I have a same problem. Can you help?

2018-08-31T15:39:14+00:00

Elyzabeth , Official Rep

48,072 Points

Hi Shervin3629

For everyone having this issue, the answer is the same. It is an HTML box on your website with code from a company called widget server. They probably went out of business, so their code redirects to a domain expiry page. Remove that code and you will not experience that any more.