Our Mailbox is almost full and none of our deleted messages stay deleted. No Error code pops up.

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  • Updated 8 months ago
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We have been unable to delete messages for some time. Every time they are deleted in the trash folder they reappear at every refresh. Our mailbox is almost full.
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wayne3605

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Posted 8 months ago

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Michelle C, Employee

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Hello,

What email box are you removing emails from?  Are you deleting the emails directly from Roundcube
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wayne3605

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Yes, we are removing them from the trash folder, while logged into to roundcube.
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wayne3605

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I don't understand what "email box" is. The folder we are trying to delete from is the "trash" folder.
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Michelle C, Employee

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What email address are you deleting emails from? Example info@domain.com.
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Michelle C, Employee

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Thank you. I have put in a ticket to make sure the mail box is functioning correctly, this should be resolved with in 24 hours. 
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wayne3605

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Awesome! You rock

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