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1,050 Points
Posted 2 years ago
Drew N, Alum
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Drew N, Alum
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themieleman, Champion
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66,226 Points
themieleman, Champion
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If you're having problems, you should express them using the community. We all help each other and someone can be available nite and day. Using a DIY website builder program puts the performance on you. Homestead staff is constantly review our problems and responding accordingly during business hours.
HELP?
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
Our Community: We're here to help each other 24/7
Homestead Techs available Mon - Fri
Community Members - Available 24x7
What kind of difficulty did you have with publishing?
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Drew N, Alum
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262,816 Points
https://community.homestead.com/homestead/topics/site-spotlight-http-www-morahanbrothers-com
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Drew N, Alum
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Could there be some sort of daily system maintenance that isn't being done often enough (or early enough)? Most of my difficulties seem to occur early in the day and on weekends and holidays. It almost seems like a daily recycling routine isn't getting done frequently enough, at least for those of us in eastern time zones. Typically, my problems tend to lessen around noon or 1:00 pm on weekdays. Just a thought....
Drew N, Alum
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262,816 Points
Let me ask, you have nearly 500mb on your site. This is not our largest site, but it is a good size. Do you still have all those files on pages? If not, it might help some to delete a few large files to clear some space.
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Drew N, Alum
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Do I need to do anything other than wait, wait, and wait for it to start working again?
Drew N, Alum
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It was a Chrome issue.
I switched to Safari and was able to update my sites.
Thank you for reaching out.
Drew N, Alum
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262,816 Points
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themieleman, Champion
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66,048 Points
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Drew N, Alum
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themieleman, Champion
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https://www.google.com/search?num=30&source=hp&ei=AvjsWr3tA8yf0wLRy6uABw&q=what+is+Error...
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Drew N, Alum
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themieleman, Champion
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Where was our support all weekend and between 9 and Noon today??? I run a business not a hobby website!
Drew N, Alum
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themieleman, Champion
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themieleman, Champion
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Drew N, Alum
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I load the photo to the page (Inventory). It comes in large, but with no sizes posted to the image parameters. I then have to manually scale the image down to my standard size (horizontal width of 210 pixels). Once I start to resize the image, size info starts to appear in the photo length and width parameter boxes which I can then adjust. Once I get the photo to the size and spot on the page I want and I click off of it, it disappears (into the background I assume) at which point I get to start all over again. The name of the photo I was having all the difficulty with is:
Martin OMC-28M Laurence Juber Custom Sig Ed Main3
I cannot attach the original because it is too large for this email app. (What a surprise). Which brings me to another issue with your application: It effectively forces you to reduce photos to a size which is not good for sales purposes.
Drew N, Alum
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262,816 Points
The mail system should take up to a 20 MB attachment. How large are your files? Larger than that I would suggest using a free cloud storage like Dropbox. You upload the file and then share it to a specific email address for download.
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Drew N, Alum
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I am glad things are working better now.
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themieleman, Champion
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themieleman, Champion
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themieleman, Champion
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Have you tried publishing the files through the file manager?
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themieleman, Champion
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themieleman, Champion
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themieleman, Champion
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It seems the you keep posting the same message without any success, that's what the people at Homestead are there for to help with a problem. Hours are Monday thru Friday 9:00 to 5:00 1-800-710-1998.
themieleman, Champion
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themieleman, Champion
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Drew N, Alum
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262,816 Points
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