October 28, 2014 - Malware warning on Homestead.com(Resolved)

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  • Announcement
  • Updated 4 years ago
  • (Edited)
Archived and Closed

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Visitors to www.homestead.com are currently receiving a warning in their web browser stating "This site ahead contains malware".  We are confident that this is an error but are investigating the matter. We apologize for the inconvenience and working to get this resolved as soon as possible. We will post updates to this thread as information becomes available. 
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Mike F., Alum

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Posted 4 years ago

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Mike F., Alum

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October 28, 2014 - 9:00am MST

We are making progress toward a resolution and have confirmed that our main site www.homestead.com is not infected.  We believe the cause of this to have originated from a single customer website. At this time we are working diligently with Google to find the source of this site in order to restore service to normal.  We have found that most customers are able to access their sites using the Firefox browser. It appears at this time the Chrome browser is still blocking customer sites. 

10am MST: UPDATE
We believe we have identified the problem and are implementing a fix at this time. We hope to have confirmation and a fix completed soon. 


11:35 am MST: 
We have already pushed out the fix for this issue and we are now awaiting Google to confirm and lift the warning message that you are all seeing. Unfortunately we don't have the ability to lift that message even though the problem has been fixed. 



(Edited)
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Earl5534

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nzdusd.biz?
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Drew N, Community Manager

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Official Response
Hello All

We've fixed the issue and most customers should be able to navigate our site and our customer's sites without issue... but that  there may still be some browsers that are updating their data for the next few hours, so some customers may still see some warnings
.  We are very sorry for the inconvenience.

Thanks

Drew
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Bill5099

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I called them, but it was apparently not necessary. They were acutely aware of the issue and I was told that once the issue was resolved(and it was) the AdWords system automatically "rescanned" every site. In my case, it took a few minutes to roll through all my ads. I actually could see each one being approved one by one. But like Mike said, you may want to call anyway. 
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Troy4973

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I'm beyond upset. My adwords ads are still not running and have now been off all day. All sites that my ads link to say Site Suspended. I am now on the phone again with Google. Do not take for granted that your ads are running because mine didn't come back on even though I've been in phone and email contact with Google all day. Earlier I had good things to say about Homestead....now I don't. You have cost me a lot of money today that I can't afford to loose.
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Anthony8894

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Homestead is the only company that thanked us for our patience and never apologized for the mess up.  Enough said.  Whoever runs Homestead should go to a Customer Service seminar.  
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G.5486

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Due to malware issue that has occurred my website on Google Adwords is now suspended.  I have appealed this and told them this was my HOSTING COMPANY's issue and fault.  Not only did I lose a day of advertising and incoming business to my site, but now I have to wait another 3 to 5 days for my website to be reviewed to see if Google will reactivate and allow me to advertise with them.  Really?!?

Homestead what will YOU do about this?  You should help your clients that have been loyal to you. I have been with you since 1999.  I lost a full day of pay and advertisement to drive in business to my website for a solid week it appears.  Your response would be most appreciated.

Ps. I did not receive ONE email all day explaining this issue or seeing an apology for this awful inconvenience.  However I DID receive hundreds of emails from clients and workers stating they could not even get onto my website due to viscous malware.   

Signed,
An unhappy CEO
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laura8812

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Agreed, I had NO idea this was an issue until Google suspended my account this evening.
Will Homestead be compensating me for loss of revenue?  Probably not.
Will Homestead be losing customers?  Probably.

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