October 14, 2014 - Email performance issues.(updated 10/16)

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  • Updated 5 years ago
  • (Edited)
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9:45 am MST: We have been notified of a DDoS attack which is affecting performance of the email system. Some users are reporting slowness, problems logging in, delayed emails, and duplicate emails as a result. 

Mitigation efforts are underway and we are doing our best to restore email to optimal performance. 
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Posted 5 years ago

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Mike F., Alum

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10-15-2014 12:30PM EDT

We are currently aware that a portion of customers may be experiencing
email delivery and website slowness. These issues are a result of a
sophisticated DDoS attack against our platform and our efforts to block
them. Our Network Operations Team is fully engaged in an effort to
resolve the issue as soon as possible.
(Edited)
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Mike F., Alum

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10-15-2014 9:50 PM EDT 

Our technical teams continue working this issue along with our partners.  Rest assured that our
teams work around the clock on a high priority situation such as this,
and we appreciate your patience as we do so.  Progress is being made, we
remain focused on restoring normal speed for your email and sites, and
will update this alert with more information as it becomes available.
(Edited)
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10-16-2014 12:45 PM EDT Our technical teams remain engaged with our partners to mitigate the effects of this attack. We acknowledge that you may still be experiencing intermittent slowness with your email delivery and website, we apologize for any inconvenience this may be causing you. We understand the importance of these web services to your online presence and it is our top priority to restore full service as soon as possible. We are continuing to make progress and we will update this alert with more information as it becomes available.
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10-16-2014 9:30 PM EDT

Our team has been diligently working on this issue, and have made significant progress, resolving the issue for the majority of customers.

As always, our entire team recognizes the importance of the services that we provide,
and we thank you for your patience as we've worked to completely restore those services.
(Edited)

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