number to call for customer service

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Need to talk directly to homestead.
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Terry6521

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Posted 5 years ago

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susan2829, Champion

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The number is 1-800-710-1998, but you would be better off asking your question in here as the phones are very busy and long wait times. Drew is a Homestead employee.
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Drew N, Alum

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...and I'm here on the weekends :)
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Drew N, Alum

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We are sorry for the long hold times. Unfortunately, it is going to be a bit longer before the images could be restored, but you should be able to add new images as of yesterday. That will most likely be the quickest solution
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Joseph1388

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Drew, why has my billing date gone from the 7th of every month to the 2nd?
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Drew N, Alum

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Hi Joseph1388,

This was due to a change in the billing system. You can read about it in the posted update
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Anna3276

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Hi Drew, what do I do to cancel my account?  Thanks for your time.  
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Charlton5949

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Hello I'm trying to contact you and I'm getting a message that you are closed. How can I talk to someone? My site is down and I'm losing business! HELP!!!
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Charlton5949

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There are no holding times the message comes on and then THE PHONE disconnected. Someone please HELP!!!
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Drew N, Alum

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Charlton5949,

I replied to you in the other topic, with the problem and the solution. Please click the link and read up on how to verify your domain name.

https://community.homestead.com/homestead/topics/extremely_important_domain_information
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Charlton5949

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Thank you so much! My site is up and working! You have been such GREAT help! You are AWESOME!!!  THANKS A MILLION !!!
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Drew N, Alum

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You're welcome
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Warren5178

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Drew..My site will not setup e-mail in my contact page
http://jaylesliemusic.com/
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susan2829, Champion

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It's the weekend so no phone support is available. Ask your question here and you'll get some assistance.
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Roberto5736

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My site has been down for three days now.  Spoke with chat service and they requested it be restored but still not there.

Any ideas???

Thanks
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Drew N, Alum

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Sorry Roberto5736

Our restore tool is offline due to the migration. We have to send these requests to the engineers, who have a backlog at the moment.
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Roberto5736

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Thank you for the information.  I am transferring my site to another host but having difficulty with the email aspect, can you assist?
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Bill5099

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i had a Vizsla as a kid. now i know where i can get one.
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Robert4409

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How do I change the link of a domain? I have 3 domains. All three redirect to the first one, but I want the last one to have it's own layout. I only want the first 2 to point to the same layout.
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William S

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New topic

Please reference the new conversation here: How do I change the link of a domain?

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