Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.
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520 Points
Posted 6 years ago
Mike F., Alum
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184,678 Points
First, how are you checking your email? Outlook, cell phone, OX web client?
Also, is the sender getting any bounce message?
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520 Points
I don't know if they received bounce backs.
This was on Wednesday- later e-mails from the same company came through.
Drew N, Alum
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262,816 Points
Thanks
Drew
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182 Points
Mike F., Alum
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184,678 Points
mike
- 60 Points
décor@designluxe.com
sales@americanflykid.com
The senders are getting a return message failure. This is not good and homestead support is closed on the weekend.
Drew N, Alum
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262,816 Points
Can you get a copy of it? You can post it here or fill out this form.
http://communityguidelines.homestead....
Thanks
Drew
If this post helps, please give me a "Star" and complete this survey to rate my performance.
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120 Points
The senders are receiving a return message failure. I run a small business and these are the e-mails I use for my business. I would appreciate any input ASAP.
Here is diagnostic information in the bounced message:
method: [unknown]
msg: Invalid address: robert.tracy@bevtracquality.com. com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient robert.tracy@bevtracquality.com: 550 5.1.1 recipient invalid domain
code: mail.SEND_ABORTED_ADDRESS_FAILURE
detail: soap:Sender
trace: qtp377599246-17536:1393197525766:1532ca63c6e9ef1f
request:
Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
e: [
// [0]:
{
a: "robert.tracy@bevtracquality.com",
t: "t"
},
// [1]:
{
a: "rbtracy@comcast.net",
t: "f"
}
],
idnt: "5710a14f-7c43-4f17-b4ae-f04240b0df50",
mp: [
// [0]:
{
ct: "multipart/alternative",
mp: [
// [0]:
{
content: {
_content: ""
},
ct: "text/plain"
},
// [1]:
{
content: {
_content: ""
},
ct: "text/html"
}
]
}
],
su: {
_content: "Test"
}
},
suid: 1393197524614
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "rbtracy@comcast.net",
by: "name"
},
authToken: "(removed)",
session: {
_content: 124562,
id: 124562
},
userAgent: {
name: "ZimbraWebClient - GC33 (Win)",
version: "8.0.3_GA_5664"
}
}
}
Drew N, Alum
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262,816 Points
The second and larger issue is that your domain has been suspended. I placed you earlier question in the topic that can solve this issue for you. Your email will not work until you update your domain.
https://community.homestead.com/homes...
Drew
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120 Points
Drew N, Alum
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262,816 Points
Drew
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120 Points
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90 Points
Emails are coming but people are not receiving our emails.
Thanks
Jady
Mike F., Alum
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184,678 Points
Mike
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144 Points
Mike F., Alum
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184,678 Points
Mike
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90 Points
This is affecting my company very badly as most of what we do is done via email.
Please help me sort this out ASAP.
I need this sorted today!
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130 Points
Mike F., Alum
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184,678 Points
Mike
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130 Points
I have not received any "undelivered messages" to forward to you. That is what is making it a little worrisome. I don't know who has received emails and who hasn't. In any case, to provide further information, I answer the majority of emails through my iPhone. Now I am spending more time at my desktop as it delivers more reliably.
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250 Points
cmusic.com
lewispalmer.org
springsweddings.com
Our prime selling season for the year occurred during this mess and now our year forecast is at a 70% percent loss.
I need all mails that have not gotten through in hopes of salvaging any possibility of a piece of business. I am on the verge of tears. Please help fix this and get me my missed emails!!!!!!!!!
Mike F., Alum
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184,678 Points
Please list alll that apply and tell me if they are configured as POP, or IMAP.
Thanks!
Mike
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250 Points
Mike F., Alum
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184,678 Points
Mike
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250 Points
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250 Points
Mike F., Alum
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184,678 Points
If so, there could be several things going on. First having multiple devices configured as POP accounts not a good idea as the POP configuration pulls emails off the server making them unavailable on other devices, unless the devices have a setting to "leave a copy on the server". Before we can troubleshoot any of the devices we'll first need to make sure the web mail client is working. What you will need to do is cease using any 3rd party devices and strictly use the web mail. If you are not receiving emails from a certain person, then we'll need to know if they are getting any bounce message. Also, there's a chance that that particular sender is being blocked as spam. If you can get a copy of the original email via an alternate email address and send that to us or post it hear, we can check and see if it's our spam filter blocking it. If the sender is getting a bounce message, you the bounce message will usually say who it is being blocked by also.
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126 Points
Mike F., Alum
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184,678 Points
Mike
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126 Points
Mike F., Alum
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184,678 Points
Mike
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126 Points
Drew N, Alum
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262,816 Points
Drew
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126 Points
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126 Points
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162 Points
my address is andrew.phillips@mattersit.com
Mike F., Alum
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184,678 Points
This isn't something we can fix from our end, but I can point you in the right direction. Since you have your domain's nameservers pointed to Wordpress, Wordpress controls the underlying DNS/MX records. You'll want to start by contacting Wordpress to assure that they still have the correct gmail MX records in the system. If they do, then all your email should be funneling through Google. If they have the correct mx records, and you are still not getting email then check with Google next.
Mike
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100 Points
Like others have mentioned in this post- I to am having problems with my emails not making it to my customers. It is happening daily. I get no error message in return.... they simply just don't get the emails. I'm sending from LKELLER@DALLASCOUNTYPARTS.COM. Can you please help? This is very frustrating and I'm going to have to switch providers if I can't get something as basic as emails to work. The new platform is horrible in my opinion. Please help
Mike F., Alum
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184,678 Points
Thanks!
Mike
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100 Points
Thanks,
Lane
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100 Points
Thanks,
Lane
Drew N, Alum
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262,816 Points
Thanks
Drew
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100 Points
Mike F., Alum
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184,678 Points
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100 Points
Mike F., Alum
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184,678 Points
Can you please fill out the secure form located on this page. http://communityguidelines.homestead....
Be sure to include all the information from one of the emails that failed including all other email addresses that are on the "reply to all" list". It could be that one of the email/domains is getting it blocked.
After you submit the form, please reply back here and let me know.
Mike
- 70 Points
Drew N, Alum
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262,816 Points
Drew
- 70 Points
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484 Points
I am having the same issue, I cannot recieve any emails, since 1/30/14. I check my emails through homestead and my IPhone.
email address is: support@sh-impressive-horse-tack.com
Mike F., Alum
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184,678 Points
You will for sure need to update the email server name in the iPhone. There are instructions on this page?
Mike
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210 Points
I hope this may help at least one frustrated person out there! I left a message on one of these boards and didn't get a response so I had to figure it out myself.
Good LUCK!
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100 Points
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100 Points
Mike F., Alum
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184,678 Points
Mike
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100 Points
Google tried to deliver your message, but it was rejected by the server for the recipient domain.
The error that the other server returned was:
550 5.1.1
Recipient address rejected: User unknown in virtual mailbox table
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100 Points
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1,434 Points
It looks like you have your domain name pointed to another company's nameservers, according to whois. You then had the email records, for the domain, pointed back to us. This worked just fine until we migrated your email to our new email service. Our new email service has new records that you would need to change on your domain in order for it to function properly.
You can find the records that you need to get added/updated on your domain at this link: https://community.homestead.com/homes.... These would be updated with the company that you have the domain name pointed to. Once you get those updated, your email with us will begin to function properly in 24-48 hours.
Thanks,
Matt
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100 Points
Please be advised Zimbra was a more stable system, regardless of spam. We still receiving spam on Open Xchange. We hope Intuit will go back to Zimbra.
Thanks
Faisal
Mike F., Alum
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184,678 Points
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100 Points
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1,434 Points
If you set the email address up as a POP3 connection in Outlook, that will just pull the email off of our email servers onto your computer. There wouldn't be anything that we could do for you to get the emails back in your webmail account. The only thing that you could try would be to set the account up as an IMAP connection in Outlook, then move all of the emails out of the folder for the POP3 setup into the folder for the IMAP setup. That should move the emails back onto our server.
Thanks,
Matt
- 60 Points
Recipient address: kyle@michaelaldenproductions.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;550 5.1.1 ... User unknown
Remote system: dns;mx.zohomail.com (TCP|17.172.204.239|47863|72.5.230.114|25) (mx.zohomail.com SMTP Server ready March 25, 2014 7:20:10 AM PDT)
Mike F., Alum
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184,678 Points
In this particular case, the domain name for the address above is registered at GoDaddy, but the nameservers are pointed to Homestead, and the MX records pointed to Zoho Mail. So, if you are using Zoho Mail, you'll need to contact their support for assistance.
I see on the Homestead system, you created three email addresses for that domain name. If you intend to use Homesteads email system, then we'll need to change the MX records back to Homestead's.
Which company do you wish to use for the email service?
Mike
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754 Points
I am under the suspicion that all my emails are going to spam folders. It is very rare that I get a response anymore. Only a handful that have contacted me before actually respond. My sister emailed me a few times over the last few months but it bounces back to her.
I have a feeling important organizations are not getting my emails. I thought it was just me, but I dont think so. It appears I will have to resort to phone calls. I am unable to reset passwords to important external accounts because of this, since the emails are not recognized and they do not respond back.
I also get on my bottom bar little flashes of "new email new email" signifying there is a new email arriving in my account. I open the window, and there are no new emails.
I am afraid this email system has failed me in the most recent months. I will need to go elsewhere now to ensure I can email important clients and companies, but first I need to call them by phone.
Mike F., Alum
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184,678 Points
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754 Points
I have received NONE of them on my other email account, (I opened a private email with another company seeing this was happening)
and they are all showing in my sent file, and no, they are not in my other emails spam folder.
I also have had people tell me they have not received my emails steadily. I am no effectively locked out of many accounts that require me to email to reset passwords.
Something is up homestead, and it never used to be this way prior to the start of 2014. So feel free to look at all my sent's from the last 48 hours and tell me where they went. I dont think they went anywhere.
Drew N, Alum
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262,816 Points
Drew
Drew N, Alum
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262,816 Points
It was flagged as messages from you were found in a number of know spam traps. Please read this topic.
Drew
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