Not sure why my issue was archived without a resolution???

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I posted a problem with the paypal button on the new website builder - its been a month, no resolution still.  I've been checking constantly hoping for a solution because I cannot sell anything since the button isn't working even though it is supposed to be included in the package I pay monthly for....  and now I find that the post has been archived??  What gives?  I have so much faith in homestead but why is it that I do not feel valued as a paying customer...

here is the link to the original post
https://community.homestead.com/homestead/topics/cant-use-paypal-now-unless-pay-for-storefront
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Wil2545

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Posted 1 year ago

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Todd H, Social Media Specialist

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This is with the developers and they are working on it, but they have loads of other things they are also working on as well. I do apologize, and thank you for you patience.
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Wil2545

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i've tried emptying the cache and reseting safari and doesn't make a difference.  I just had a friend search the site on their mac and also said it was missing....
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Todd H, Social Media Specialist

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Can they provide us a screenshot and their Safari version too?
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Wil2545

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Hmm i asked another friend to try on safari and the html embed did show up - the strange part is she's using version 9.1.2 (mine's 9.1.3)
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Todd H, Social Media Specialist

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This is valuable information, thank you. I do apologize that your Safari browser is still having issues, but providing these version numbers helps tremendously. I will reach out to development and provide this information.
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Todd H, Social Media Specialist

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The Safari browser we tested here is using version 10.1. Are you able to update your Safari browser to see if this may help?
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susan2829, Champion

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Not sure if you have just a regular site you are trying to add PP buttons to or if it's an actual store, but if you go to Pay Pal and set up an account you can then create Buttons, Buy Now, Shopping Cart, etc. Pay Pal generates a code for those which you then copy and paste into your site using the add HTML option. This will vary depending on which sitebuilder program you are using.
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Wil2545

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in my original post (see link above) I have already tried embedding using html and did not work.  When I called support they told me that there was something wrong with the paypal functionality on the new site builder.  this was a month ago
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Mary7894

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I recall having an issue adding my multi-option (size, color, price) PP buttons when I first built my site - that is, the html embeds were not showing up on my published pages. In order for the html embed (the button codes I generated in my PP account Tools) to show, I had to upgrade my Homestead account with the add-on E-Commerce package. Instant relief.

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