not receiving email notification for contact form submission

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  • Updated 3 years ago
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  • (Edited)
Archived and Closed

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I've tested my e-mails to be certain all was working after the switch to roundcube (scheduled for Monday) and they seem to be working fine. I am however not received e-mail notifications on form submissions in BigCommerce (last submission received was Sunday night).
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S

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Posted 3 years ago

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S

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7 pm and working....thank you!
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Drew N, Alum

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Happy to hear it. I am not sure what the issue was, but glad to hear it is working.
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Tracey0659

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I have just created a new website and I am not receiving emails with the form submissions - they are submitted and I can access it on the website builder - but don't have a notification - on the old site I could have the whole filled in form sent to my email address which I like.
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Drew N, Alum

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Which site and page is the form on?
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Tracey0659

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rivercruise.homesteadcloud.com Contact Us page
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Drew N, Alum

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I made an adjustment and sent a test. Can you check your email?
(Edited)
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Tracey0659

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yes thank you - I found it in my junk mail along with the other one I sent - I am sorry - I forgot to check that sooner! Thank you for your help.

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