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I have been a customer for more than 20 years - I should NOT have have any issues with logging in or resetting my password if I've forgotten it. And most importantly - I shouldn't have to wait to get this unnecessary situation taken care of. I want this situation taken care of NOW and I want a 24 hour credit on my next billing cycle for not having access today or being notified in 24 hour advance that a change in login was required because I'm not going to pay for something I don't have access to.
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Posted 3 years ago

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Drew N, Alum

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I have sent you a password reset just in case, but you can have that sent from the log in screen. It will provide you a link to click and you can enter the new password.

I see you were logged in on the 9th, but not since then. Let me know if this works for you. If not, what is happening?

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