Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: The solution to this issue is to upload new images to the store. We are archiving this issue.
-
212 Points
Posted 5 years ago
Drew N, Alum
-
262,816 Points
Drew N, Alum
-
262,816 Points
What is happening when you try to upload a new image? Can you post a couple images along with the corresponding item, so we can take a look. Uploading new images should be the quickest solution.
-
518 Points
apparently there was and update and there is a gliche, no eta as when it will get fixed, in the mean time how are my customers going to order product! I've already recieced numorous phone calls from customers, so uploading didn't do a thing. Everything was fine with website store yesterday morning.
(Edited)
Drew N, Alum
-
262,816 Points
-
212 Points
Drew, uploading a new image does not work!!!!! It allows me to do it, but it does not change on the actual website. Is anyone working on this to resolve? It does not seem that way or they would know uploading an image does not correct it. Please advise so I can move forward.
-
518 Points
I too have tried this!!! I've tried to call numorous times and even did the live chat, I was told this would be sent to the advanced team specialists last week Wednesday,still no action taken as to resolve this issue, what the heck is the issue and when is it going to get fixed, customers are are in an uproar because they can't view an image assoiciated with product decription or can't even read the description because all text is on top of each other or runs into another word HELP PLEASE!!
Drew N, Alum
-
262,816 Points
-
518 Points
I'am not sure as to how to do this please advise! or just view the website www.carvedwoodencampingsigns.com then you see what it looks like
Drew N, Alum
-
262,816 Points
Hi Ray, Click the camera and you can just drag images into the provide box or click the select a file from your computer and browse to the images
-
518 Points
this should be A-3Post Stand Welcome To Our Campsite All information is correct in ecommerce page , but on the store page itself it is all messed up
(Edited)
-
518 Points
This should be C-Family Camping sign
(Edited)
Drew N, Alum
-
262,816 Points
I was able to upload both images. Can you try with a couple of other products. One of your images was too large. They have to be less than 1MB
-
518 Points
this should be D-Family Camping Burned
-
518 Points
this should be E-Square UV Coating
(Edited)
-
518 Points
this should be F-Square Random Routed, Burned
-
518 Points
so how are you doing this drew?
Drew N, Alum
-
262,816 Points
Go to the Ecommerce tab and select a product, then go to where the image is listed. Select upload new image and then choose the image from your hard drive. Then save
-
130 Points
Ya thats not working. Drew could you please delete my store please. I've opened another one else where. Still want to keep the website for now, just drop the store. Thanks.
-
518 Points
You need to upload new image from computer hard drive or wherever your image is stored on computer and not the existing image gallery that was created in the ecommerce area when we first added them to the store, I just went my website and this did the trick hopefully this will help others.
-
518 Points
You need to upload new image from computer hard drive or wherever your image is stored on computer and not the existing image gallery that was created in the ecommerce area when we first added them to the store, I just went my website and this did the trick hopefully this will help others
Jim4642
Drew, Adding my 2 cents ... My images have been on the HS sever for years! Now they can't be found? I also have lines overlapping each other. This appears to be an internal problem on the site - nothing I can touch can cause this - Jim T
wendy2812
Drew N, Alum
Did you try uploading new images?
Jim4642
Drew N, Alum
wendy2812
Ray7414
norcalvip1785