None of my images for my ecommerce store are showing up. Any idea why?

  • 0
  • 3
  • Question
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: The solution to this issue is to upload new images to the store. We are archiving this issue.

Photo of wendy2812

wendy2812

  • 212 Points 100 badge 2x thumb

Posted 4 years ago

  • 0
  • 3
Photo of Drew N

Drew N, Alum

  • 262,676 Points 100k badge 2x thumb
This is a known issue that is being worked on. You may be able to upload the images again
Photo of Jim4642

Jim4642

  • 102 Points 100 badge 2x thumb
I called Homestead this morning and chatted with Marzooq at tech. He said the new shopping cart vendor had problems converting all the images, I asked for a timeline and he indicated Homestead would send an email to me when they fixed it. Bottom line, it's Homestead's problem.
Photo of Drew N

Drew N, Alum

  • 262,676 Points 100k badge 2x thumb
The quickest solution will be to upload new images. I am sorry.
Photo of wendy2812

wendy2812

  • 212 Points 100 badge 2x thumb
Uploading a new image did not change anything! I need to know when this can be fixed or I will have to create a new website with another host, sorry but I have people calling wanting to order but are unable to view the items available to purchase, and I cannot tell them anything.
Photo of Ray7414

Ray7414

  • 518 Points 500 badge 2x thumb
having same issue, what is the problem and when will it be solved, can't get any orders if website store looks like that
Photo of norcalvip1785

norcalvip1785

  • 130 Points 100 badge 2x thumb
Yep got the same issue and now going to drop my store with homestead. Going to Opensky. 
Photo of Drew N

Drew N, Alum

  • 262,676 Points 100k badge 2x thumb
What is happening when you try to upload a new image? Can you post a couple images along with the corresponding item, so we can take a look. Uploading new images should be the quickest solution.
Photo of Ray7414

Ray7414

  • 518 Points 500 badge 2x thumb
This should be C-Family Camping sign
(Edited)
Photo of Drew N

Drew N, Alum

  • 262,676 Points 100k badge 2x thumb
I was able to upload both images. Can you try with a couple of other products. One of your images was too large. They have to be less than 1MB
Photo of Ray7414

Ray7414

  • 518 Points 500 badge 2x thumb
this should be D-Family Camping Burned
Photo of Ray7414

Ray7414

  • 518 Points 500 badge 2x thumb
this should be E-Square UV Coating
(Edited)
Photo of Ray7414

Ray7414

  • 518 Points 500 badge 2x thumb
this should be F-Square Random Routed, Burned
Photo of Ray7414

Ray7414

  • 518 Points 500 badge 2x thumb
so how are you doing this drew?
Photo of Drew N

Drew N, Alum

  • 262,676 Points 100k badge 2x thumb
Go to the Ecommerce tab and select a product, then go to where the image is listed. Select upload new image and then choose the image from your hard drive. Then save
Photo of norcalvip1785

norcalvip1785

  • 130 Points 100 badge 2x thumb
Ya thats not working. Drew could you please delete my store please. I've opened another one else where. Still want to keep the website for now, just drop the store. Thanks. 
Photo of Ray7414

Ray7414

  • 518 Points 500 badge 2x thumb
You need to upload new image from computer hard drive or wherever your image is stored on computer and not the existing image gallery that was created in the ecommerce area when we first added them to the store, I just went my website and this did the trick hopefully this will help others.
Photo of Ray7414

Ray7414

  • 518 Points 500 badge 2x thumb
You need to upload new image from computer hard drive or wherever your image is stored on computer and not the existing image gallery that was created in the ecommerce area when we first added them to the store, I just went my website and this did the trick hopefully this will help others

This conversation is no longer open for comments or replies.