Non-functioning storefront

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My storefront is still listed as 'unavailable' even though I spoke with somone 2 weeks ago who assured me it would be functioning and 'live' within 48hrs. This is not the case. Why isn't my storefront live yet, 2 weeks later?
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Anika6193

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Posted 6 years ago

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Drew N, Alum

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You have the CNAME for Bigcommerce on multiple domains. The CNAME can only be on aicosmetics.com. You will need to change any of the others to stores.homestead.com.

In Bigcommerce, did you enter your domain as stores.aicosmetics.com?

Drew
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Anika6193

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Hi Drew, thanks for responding (wasn't expecting one today:)

The technician I spoke with (2 weeks ago) supposedly handled all of that...including pointing the domains, etc. If I'm not mistaken the 'Cname' anika international is attached to multiple accounts but the www.aicosmetics.com is a stand alone domain...It looks like www.anikainternational.com is functional, but the www.aicosmetics.com site/domain are not. Please advise...or kindly just fix it:) lol! This is not my area of expertise as I explained to the guy....and he told me he took care of it...
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Anika6193

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...the link you guys send for my 'new' site in Big Commerce shows what looks like my store, but when I enter it in my browser, it says it's not available.

The other issue is that I wanted the custom home page to remain in tact...he assured me he would see to that as well...
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Mike F., Alum

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The "Store Unavailable" message that you are seeing is a sign that the domain was not correctly entered on the Bigcommerce site. This one step requires Admin rights so we can't do it from this end unless you call us and provide us with your Admin password. If you view this page: https://community.homestead.com/homes... The issue is most likely Task 1, Step 3.

Also, I"m a little confused about each of the domains you mention above as you have several sites plus the store. I assume from looking at everything, the domain aicosmetics.com is your primary domain which you wish to use with the store, is that correct? Also, when you say you want the "custom home page" to remain intact, are you referring to the regular SiteBulder site/page? If so, you may want to consider customizing the Stores home page and using it instead as it will help out your SEO in the long run.

Mike

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