No email access due to "incorrect password"

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  • Updated 7 years ago
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I stopped receiving emails today on my mobile devices indicating that my password was incorrect. I used my laptop to change my password and I am still unable to log in. When I do the live chat they say they are trying to fix it with no ETA for completion. I am giving a presentation tonight and am unable to access my critical information in my email so I am stuck out and will look like a fool thanks to this unforeseen technical issue. I am so disapointed. I tolerated the problem with spamcop last week, changing all of my passwords and moving on but this is too much even for someone with the patience of Job.
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Jennifer3209

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Posted 7 years ago

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Ehsan Zaheer

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Official Response
Hi All,

If your unable to log into your email account due to incorrect password, please update your password from within your website account.

Click Email > Manage Email > Pencil icon next to the email account
(enter a new password, twice > save)

If some or all of your email accounts are missing, please reply with the email account(s) that are missing and I'll have them restored.

I do not have a eta for the fix, our engineers are working to resolve the email issues as quickly as possible.

I apologize for the disruption with our email service as of recently and really appreciate your patience while we work on resolving this.

Thank you,
Ehsan