No email

  • 0
  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving

Good morning

Email section is lock when using pc (Chrome and IE) but working on my phone.
Here's the report;
Historique des messages d'erreur

1. 24/04/2017 12:19 GMT

Impossible d'établir une connexion avec le serveur de courrier électronique. Raisons possibles : le serveur de courrier est (temporairement) hors service ou connaît des problèmes de connexion. Pour empêcher de nouvelles erreurs, le module a été désactivé. Veuillez contacter votre administrateur. (UI-0000, 0)

2. 24/04/2017 12:19 GMT

An error occurred inside the server which prevented it from fulfilling the request. (MSG-1031, -706816185-19568889)

 

Date: Mon Apr 24 2017 08:19:56 GMT-0400 (Est (heure d’été))

Host: https://emailmg.homestead.com/ox6/ox.html

Version: 6.22.10 Rev6 (UI), 7.6.2-Rev12 (Server)

Browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36

 

Module: calendar, View: calendar/calendar/workweek, Folder: 58, Default folders: eas=truetasks=60calendar=58contacts=59, Landing page: calendar, Tree: New, Expert: Yes, Language: fr_FR

 

Loaded modules: caldav, calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.subscribe, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets

 See file attached pls

Photo of Francois4428

Francois4428

  • 1,018 Points 1k badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Kinnikinnick

Kinnikinnick

  • 272 Points 250 badge 2x thumb
Same thing happening to me but only 1 of the accounts, all others work fine
Photo of Drew N

Drew N, Community Manager

  • 259,220 Points 100k badge 2x thumb
Please try the following link, https://emailmg.homestead.com/roundcube/
Photo of Francois4428

Francois4428

  • 1,018 Points 1k badge 2x thumb
Hello Tank for your answer.

I don't want to go on Round cube. How can I go back on Open Exchange?
Photo of Francois4428

Francois4428

  • 1,018 Points 1k badge 2x thumb
As you can see here, i'm can log on Open X change, see my mailbox without being log on Rouncube!

Photo of Drew N

Drew N, Community Manager

  • 259,220 Points 100k badge 2x thumb
What is the URL of the log in screen you are using? The Open Xchange servers are still turned on, so you can still log in, but by default you should go to Roundcube if you use the Email tab from within your account, or the webmail button at the top right of http://www.homestead.com. It sounds like you might be using a direct link to the Open Xchange server.
Photo of Francois4428

Francois4428

  • 1,018 Points 1k badge 2x thumb
No problem. I'm using Roundcube for now on. But I find more usefull to use a direct link. Wy bother to log on Homestead firt than Roundcube if I set my internet home page to the log page of Roundcube? Just have to clic on Chrome icon than "Enter" and I'm log on! No?
Thank you
Photo of Drew N

Drew N, Community Manager

  • 259,220 Points 100k badge 2x thumb
You can use a direct link, but the Open Xchange direct link will never go to Roundcube. You can use this link for the Roundcube servers. https://emailmg.homestead.com/roundcube/
Photo of Francois4428

Francois4428

  • 1,018 Points 1k badge 2x thumb
IT's exactly wath i'm doing. Have a good week
Tanks

This conversation is no longer open for comments or replies.