no e-mails in two days

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Recetly there was a big increase in spam e-mails but for the last two + days I have had not had e-mails or spam. It is very unusual to have no e-mails or orders and I have had phone cc payments for orders supposedly placed. Another e-mail supposedly was sent but never arrived so I had my customer use an alternate e-mail address. Is there a problem with Kathy@KathyWildman.com or http://whatdidyoubringme.com
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Kathy Wildman

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Posted 2 years ago

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Kathy Wildman

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I have also noticed that when I have sent e-mails I get an error about failure due to lack of disk space. When I resend I get a message that the e-mail was already sent.
(Edited)
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Kathy Wildman

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I sell neckties and this graduation season and Father's Day so I should be very busy. Another day with no e-mails or even any spam. Help!!
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Kathy Wildman

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If someone sees this and wants to send me a test e-mail I will let you know if it gets to me. Kathy@KathyWildman.com It is very stange to not have e-mails to answer or orders to fill.
(Edited)
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Linda8325

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I tried to email you, Kathy. Here is the response: This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

  kathy@kathywildman.com

    host bospopproxy04.eigbox.net [10.20.20.4]

    LMTP error after DATA: 552 5.2.2 <kathy@kathywildman.com> Quota exceeded (mailbox for user is full)
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Kathy Wildman

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Dear Linda, Thank you for this information. In looking at the bar at the bottom of the folder box it said 57% which certainly did not seem full. I emptied the trash and it is now 36%. Hope it makes a difference. If you get this comment I would appreciate it if you could try sending an e-mail again. Thanks, Kathy
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Kathy Wildman

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If you are still having a problem I will gladly send an e-mail to you and report any error codes. 
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Kathy Wildman

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Taking out the trash may have solved the problem as I got several e-mails and an order tonight. Seems like it should not have been a problem at 57% usage. The inbox was approaching 1000 items - was that the limiting factor? No idea of how many orders I lost when they got a failed e-mail letter and assumed the website was no longer active. Thanks to Linda I did not have to wait all weekend for a response from homestead. TY TY TY
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Drew N, Alum

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I am glad you got this fixed. I show you under 200mb used, but you do still have 7844 messages. The quota is 10,000, so it is probable that you were at the message quota not the space quota.
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Kathy Wildman

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     Thank you for that explaination. I am going through old inbox items and saving the customer info in a google database. I have then sent a letter to the customer inviting them to see the new inventory in their category, and then will delte the old e-mails. Since I started from the bottom and the letters were as old as 2010 I expected more undeliverable messages. Since I did not get any I am worried that the send function is not working. I also did not get any responses to those letters yet or other letters sent during the three days when the account was frozen. Not sure what may have failed or been sent.
      I miss being able to use the group e-mail function to announce page updates. When that was limited to 15 people per e-mail I stopped saving that data and the inbox bulged. Is there a tutorial somewhere on how to to make opt-in groups with roundcube? 
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Kathy Wildman

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In the last e-mail format they had a gague for MB and a second one for message count. Perhaps Roundcube could add a second gague to warn others about bulging mailboxes. 
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Drew N, Alum

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I can't tell you how much I agree with you, and as soon as I realized that quota was still in effect, I added a feature request. I hope it happens soon.

Unfortunately, the email quota is for the entire box, so when full, you can send or receive. That may have been an issue during this time. If you send a few now, can you confirm they go out? If not let me know and I will take a look. Just let me know where you sent to and I can search the logs
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Kathy Wildman

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7844/10,000 does not seem full. In the past the gague turned red as a warning and I was able to dump the trash folder to get back to green. Is there any place to see the message count? It would be tedious to have to periodically  add the various folder counts to see if I was in danger. It was very important to get a warning before the service shut down, I am back to getting orders and will never know what I lost last week. If I never get a response to those e-mails I will eventually send them out again. As for the blocked customers I guess they will assume I am no longer in business. Very sad about that. 
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Kathy Wildman

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Tonight I have been deleting inbox e-mail but also making a last contact with my customer and inviting them to revisit my website. Of course this puts an e-mail in the sent folder so even when I empty the trash I have not really cut my quota. I wish I knew if they were going to the customer.  Since I am not getting any undeliverable notices it is hard to believe all the e-mails are still good. Is there a way to see if e-mails sent between 2- 3 AM on 6/6 from <kathy@kathywildman.com> were delivered.  Then I would feel safe in deleting the sent e-mail copies. I thought that since I am getting e-mails in they were also going out. I did a count by adding all folders and it came to 7673 but then I delted some more. How close to 10,000 do you have to be for it to shut down? I did get some real-time correspondence exchanges on current orders today. 
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Kathy Wildman

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On some of these e-mails I neglected to remove the cc to me and none of the reminder e-mails came to my inbox so that alsomakes me fear they were not sent, Text example:
  Dear John,

I am cleaning out old e-mails and thought you would like to see the new fish t-shirts
http://whatdidyoubringme.homestead.com/

Thanks, Kathy
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susan2829, Champion

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Kathy send me an email - let's see if it goes through.
mont4me@gmail.com
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Kathy Wildman

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Here is an e-mail address savetheplanet4u@gmail.com that I sent to the customer and to me but I never got my copy. Does that mean the customer never got the e-mail sent at 2:10 on 6/6 I did a test with susan and did get my copy this morning. Does it have something to do with the age of the initial letter replied to = Wednesday, January 20, 2010 10:05:51 PM GMT - from the Saved folder?
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susan2829, Champion

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Got the emails Kathy no problem.
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Drew N, Alum

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Kathy, I am seeing that some messages during that time were being blocked as spam. It looks like you were trying to clean up your mailing list which is good, but a sufficient number of recipients had already marked you as spam thus triggering the spam block. I was able to clear the URL http://whatdidyoubringme.homestead.com/ from the spam filter for now. You might want to sign up for some feedback loops so you are aware if someone marks you as spam.

https://community.homestead.com/homestead/topics/what_do_you_mean_by_feedback_loop

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