New Email - Homestead dumbing down again

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I've been a homestead member for many, many years and not only have they not improved the product for the past 5 - 10 years they continue to degrade what is being offered.

"Exciting news!" indeed. "...commitment to continuously improve ..." I think not.

The new email service you are moving to is not an improvement but a downgrade, eliminating services such as email lists.

Marketing hype <> reality."we are upgrading your email ..." No you're not. You're changing it, yes. It's a downgrade, pure and simple.
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terry8139

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Posted 6 years ago

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Drew N, Alum

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You misunderstand, The lists created in the email manager can't be synced over to the new platform, and we have discontinued the building of lists in that manner, however, you will be able to build distribution lists in the web client, or any 3rd party program you choose to use.

We do caution that if your lists are large, you should seriously consider an email marketing program for that type of mailing. The old outgoing spam filter proved rather deficient and contributed to our occasional blacklist issues.

The new spam filter is much better and will protect the reputations of our servers and help prevent universal blacklist issues. If you follow acceptable practices with regards to email you should have no problems at all using your lists. Unfortunately, you will need to recreate the lists once migrated.

Thanks

Drew
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Goodwood9571

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you say filters can easily be created and yet it is not covered in the help or community conversations. I can't set up auto forward and save the message, this is a downgrade to what I experienced in the past. It makes me want to find alternatives!
Your tier 2 technical support tells me that forwarding and auto response do not work in the new system and I should set up Outlook to handle this. The challenge is that puts all the functionality on a single computer that is subject to power outages and more operator errors. I am not happy with what is now being offered.

>>>>
Hi Robert,

On the new platform you have to remove auto-reply and forwarding.

Removing that from the email manager resolved the receiving issue. You can use email clients like Outlook to set up auto replay or forwarding if you need that functionality.

Happy Holidays!

Addie Oblack| Web Advisor | Homestead Websites

How am I doing? Email my manager at RLaski@co.maileig.com
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Drew N, Alum

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We are looking at the settings for forwarding and auto reply, we are not certain yet where the problem lies.

If you set the client up as an IMAP account you are logging into the server. You are not downloading to one computer. If you use a product like Mozilla Thunderbird, which is free, you can install it on any computer you wish.

Drew
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Goodwood9571

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setting up email clients like Outlook means the computer has to be on all the time. I want to be able to access from work or mobile device. I have computer illiterates in our volunteer organization that I am trying to keep things simple by administering as much as possible remotely.
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Mike F., Alum

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If you want to work from remote locations, then you'll want to use the IMAP configuration on all of your devices as Drew mentioned. You don't have to keep Outlook signed on all the time. IMAP leaves everything on the server.

Mike
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Goodwood9571

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problem now is nothing is coming to Outlook with IMAP settings
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Mike F., Alum

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Are you getting any error messages? Also, do you have any computers or devices configured as POP3?
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Goodwood9571

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yes
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

ppp@brgoodwood.com
retry timeout exceeded

------ This is a copy of the message's headers. ------

Return-path:
Received: from bosimpinc06.eigbox.net ([10.20.13.6])
by bosmailscan08.eigbox.net with esmtp (Exim)
id 1Vxjth-0005HT-Tt
for ppp@brgoodwood.com; Mon, 30 Dec 2013 15:57:13 -0500
Received: from omr-d09.mx.aol.com ([205.188.108.133])
by bosimpinc06.eigbox.net with NO UCE
id 7wxE1n01K2sjQRp01wxEeq; Mon, 30 Dec 2013 15:57:14 -0500
X-EN-OrigIP: 205.188.108.133
X-EN-IMPSID: 7wxE1n01K2sjQRp01wxEeq
Received: from mtaomg-mbe02.mx.aol.com (mtaomg-mbe02.mx.aol.com
[172.26.254.176])
by omr-d09.mx.aol.com (Outbound Mail Relay) with ESMTP id 3FBB7701D23A5;
Mon, 30 Dec 2013 15:57:14 -0500 (EST)
Received: from core-drb004a.r1000.mail.aol.com (core-drb004.r1000.mail.aol.com
[172.29.226.13])
by mtaomg-mbe02.mx.aol.com (OMAG/Core Interface) with ESMTP id F077838000082;
Mon, 30 Dec 2013 15:57:13 -0500 (EST)
To: 8.33privatepolicepatrol@cox.net, Dennis.Vidrine@bxsi.com, ppp@brgoodwood.com
Subject: break in on esplanade
X-MB-Message-Source: WebUI
MIME-Version: 1.0
From: Robert Howerton
X-MB-Message-Type: User
Content-Type: multipart/alternative;
boundary="--------MB_8D0D3B8D997496F_1B08_156AB4_webmail-d203.sysops.aol.com"
X-Mailer: AOL Webmail 38236-STANDARD
Received: from 107.215.33.221 by webmail-d203.sysops.aol.com (149.174.188.109)
with HTTP (WebMailUI); Mon, 30 Dec 2013 15:57:13 -0500
Message-Id:
X-Originating-IP: [107.215.33.221]
Date: Mon, 30 Dec 2013 15:57:13 -0500 (EST)
x-aol-global-disposition: G
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mx.aol.com;
s=20121107; t=1388437034;
bh=wLWud7YA38FW/4WsTWCvodFiXUc6pxKMhJpLX0VSv0w=;
h=From:To:Subject:Message-Id:Date:MIME-Version:Content-Type;
b=VMQpacFAejskQqbTrcxxjmCX/IVsvsBp1kC1hthHZG4qMDrjhXwsJ+1daWLWNUwDK
JuC7D7R09gpXg2iR8ok8XkSgRfa6iKisamB+0jaL084I6TJK54IFe5ClinhzbGiDnB
xuZh4+cJ47N/wg4DjxNJzBSHz77ML9KCNL65qt8E=
x-aol-sid: 3039ac1afeb052c1de291ec7
X-EN-Class: impinc
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Goodwood9571

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no computers are configured for POP3
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Mike F., Alum

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Your account was converted to the new OX platform, Can you make sure you have the correct configuration as shown on this thread.https://community.homestead.com/homes... which shows instructions for the various versions of Outlook?
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Goodwood9571

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it is configured correctly and doesn't work
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Mike F., Alum

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It looks like it only failed to the one address. ppp@brgoodwood.com Can you make sure that is a valid address or there are no typos and try and send the email again to just that one address and tell me if you get the same bounce message.
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Goodwood9571

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yes same message
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Mike F., Alum

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Is the message by any chance being forwarded, or auto-forwarded. There are many references to AOL which should not be there if it were originating on our system. Do you know what the relationship is with AOL?
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Lilian3495

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I agree with the sentiment of the original poster. As a result, I've finally decided to migrate away from Homestead.

The issue at hand is the ability to forward email to another email account. Apparently this is common email feature is being eliminated in this "improvement". The problem now lies in that my mail continues to be forwarded from my old/current Homestead account to my new email account -- and I can't shut it off. Since no functionality exists to forward email, none also exists to shut it off.

How can I stop email from being forwarded?
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Drew N, Alum

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Forwarding is indeed common, however, it is also now considered to be a poor practice by mail administrators and spam filters. Virtually all mail clients allow you to configure multiple email addresses within one account which eliminates the need to forward.

That being said, there is a forward option within your email manager. Edit the email account and go to advanced options.

Thanks

Drew
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Goodwood9571

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Drew, the forward option doesn't leave the message in the mail box where it can be retrieved by outlook. I use a standardized address so that as contacts change our members don't have to relearn addresses. I also am dealing with non technical people that in a volunteer association, don't always understand how to remove access as duty changed. I was able to send to a committee. Not any more.
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Drew N, Alum

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If you use Outlook then you can use it to create various rules to forward emails if you like. I realize it is different, but we should be able to help you do what you need, or close to it. one way or another.

Drew
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terry8139

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Drew, thank you for the reply. Sorry for the delayed response on my end. The problem is that with the previous email setup, I could create a distribution list that anyone could use, it wasn't client specific. This is no longer possible since it is now a client side list.

My lists were small, as is the case with most of my websites, serving small, local, special interests groups.

This is a downgrade no matter how you look at it. To accomplish the same thing, I would have to do something such as create a yahoo group and have everyone join it, buy this capability from a 3rd party, or _maybe_ set up a new forwarding email address that would then forward all email to my webclient's distribution list. Since I'm limited to only a few email addresses, I'd quickly end up having to _buy_ more email addresses for my domain.

So, from my perspective and as I said in my first post, homestead has not improved the product for the past 5 - 10 years (site builder is sooo out dated!) and they continue to degrade what is being offered.

Sorry, that's just the way I see it.
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Drew N, Alum

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I see what you mean, and understand. Your situation is quite a bit different than most of our customers and I see how you see it that way. The real upgrade should be the stability and reliability of the new servers.

I am sorry, but I am not familiar enough with other mail systems to know if there is someone out there that can do this for you.

Intuit's ownership put us behind what we would like to have done, but we are going to be moving forward with some great stuff once we complete these migrations.

Drew
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George5471

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This so-called Upgrade email is a horrible downgrade which makes the service virtually unusable. I now have to look for other options, which may include moving from Homestead altogether. I wonder how many other long time Homesteaders may be pulling up stakes because of this disasterous downgrade.
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Mike F., Alum

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Hello George5471,

Sorry if you are having problems with your email.

This appears to be your first post on the Community, and I don't see any record of phone calls for support. If you are having problems, you are welcome to post your questions here or explain your problems and we'll be happy to help you.

Mike
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doggiedayspawsf2469

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I completely agree with George. I am a new Homesteader, and have issues with the new upgrade sinceI only stated using Homestead alittle over a month ago. I had zero problems before this suppose upgrade to the email. I am currently looking for a new email provider and moving my site to another host. Homestead has done nothing but give me the runaround.
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Drew N, Alum

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doggiedayspawsf2469, I can see that we provided you with the iPhone settings for email. I am not sure what runaround you are getting. What seems to be the problem?

Thanks

Drew
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doggiedayspawsf2469

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The runaround is Since the upgrade, I have not been able to receive nor send emails because I keep getting either the incorrect username or password message, or the cannot connect to the Homestead server. When talking to a specialist, I am guided through the set up, which I already know how to do or resetting my password which is not the problem either. Before this do called "upgrade" I didn't have any problems receiving or sending emails. Now that is all I'm having is problems.
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Drew N, Alum

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May I have permission to change your password and log into your email to see if I can resolve this for you?

Drew
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doggiedayspawsf2469

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I have changed my password several times. I still cannot have my mobile devices work correctly. It is not the password because sometimes I get messages saying incorrect password and other times I get a problem connecting to Homestead. When trying to move an email from the inbox to trash, I get a message cannot move email.
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Drew N, Alum

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The trash issue is likely a folder mapping problem. Many phones default to mapping some folders to a local folder on the phone rather than the server folder. That error will result from this.. The link below should help with the trash.
https://community.homestead.com/homes...

Are you able to consistently log in and out of the webmail from a computer? Can you send/receive there?

Thanks

Drew
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doggiedayspawsf2469

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Yes occassionally I receive an error message sending emails while on the computer.

It's the mobile that is my big issue.
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Drew N, Alum

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Well, I am trying to determine if there might be an actual problem with the box. What occasional error do you get from the webmail.

Also, check that link I gave you. It might improve things as well.

Drew
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Susan5963

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We are currently experiencing the issue with our email, that an automatic out of the office message, from last Aug 2013, is now being sent to anyone who emails us! We have not been able to find a way to delete this message or stop it, since the "upgrade", not to mention the fact that we only used it for 2 weeks last August and never since then! Very disappointed, we have been users for 3 years now.
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Drew N, Alum

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You can follow these instructions to turn it off. It might take as long as an hour.

https://community.homestead.com/homes...

Thanks

Drew
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Faisal9631

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Hello,

We still want to use Zimbra e-mail. Please allow users to have this option. The new e-mail does not have enough options, Java is too slow to reload, we keep getting 'Open Error Reports'. There is no 'save login/password' at the main page, we must re-enter password every time.

Please let us know how to get Zimbra back! We need an HTML based e-mail not Java. It is difficult and slow to use.

Thanks
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Hi Faisal9631,

I'm sorry but it won't be possible to revert back to the Zimbra system. The best alternative that I can offer is to use a 3rd party email client such as Outlook or Thunderbird if the web client does not have the features you need.

Mike
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Chanize7395

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Can you tell me how to stop the email programming from logging out every five minutes? I too, am getting constant error messages. It's very inconvenient.
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Mike F., Alum

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Hi Chanize7395, sorry for the log out problem. This is a known issue that our email admins are working on. I know they have made some progress on it but there are still a few people having the issue, so, they are continuing to work toward a resolution.

Mike
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Michael0053

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The switch to Big Commerce is great so far, the new email not so much. I don't understand how an email service can be so bad in this day and age. I get error messages all day. It's slooooooooooooow as heck. I get customers complaining because they have emailed me 3 or4 times with no response and the reality is I never got them. Hate to say it, but I'd kill to have the old one back. The new email service is an absolute failure at this point. By the way I've been trying to view the same email for the last 5 minutes with no luck. logging off and back on doesn't help. Just the little circle showing it's loading, but nothing.
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Mike F., Alum

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Michael0053, Sorry about the performance of the email system. Our admins are still working on the slowness and log in problems. Can you tell me if you are able to log in at all. Or can you simply not log in?

Mike
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Michael0053

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I can log in. Problems vary from there. Sometimes it logs me out as soon as I try to open an email. Mostly it is incredibly slow. If you try to refresh the page it automatically logs you out also.
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Mike F., Alum

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Hi Michael 0053, The problem you describe is something our email admins are aware of and working on. I don't have an ETA at this time but, you may have better luck using an email client. How do you usually check your email? From a desktop computer, smart phone, etc?

Mike

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