New services available?

  • 0
  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving inactive conversation.

I've been a customer for about 10 years. A new customer told me there are all new publishing tools - including new templates and more. Why aren't those available to me?  My services look the same as they've always looked.
Photo of Rich9575

Rich9575

  • 142 Points 100 badge 2x thumb

Posted 4 weeks ago

  • 0
  • 1
Photo of themieleman

themieleman, Champion

  • 57,624 Points 50k badge 2x thumb
You'll need to build a new template using the new websitebuilder program.
Photo of Rich9575

Rich9575

  • 142 Points 100 badge 2x thumb
So when I log in and I see this, I need to download SiteBuilder?  

Photo of themieleman

themieleman, Champion

  • 57,624 Points 50k badge 2x thumb
Yes. You may want to build it as a second site and switch over to the new site once the new site is built. Check with the stall to insure your able to have the second site before doing this or you'll lose you old site when you select the new websitebuilder.
HELP
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
Photo of Rich9575

Rich9575

  • 142 Points 100 badge 2x thumb
And there's no way to import my old site into the new SiteBuilder?
Photo of Les6064

Les6064

  • 7,142 Points 5k badge 2x thumb
Hi Rich:

You will have to start from scratch with the new sitebuilder.
Photo of Rich9575

Rich9575

  • 142 Points 100 badge 2x thumb
OK, thanks for your help.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 14,750 Points 10k badge 2x thumb
You will not have to download Sitebuilder, you will not be able to build a new site with that program. You just need to choose "Add New Website" in the top right corner and it will automatically be created in the newer builder.

This conversation is no longer open for comments or replies.