New email won't work

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  • Updated 2 years ago
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New email account isn't working. I can send emails FROM the new Roundcube email account and receive them to my AOL account. But when I respond back to that email, it never shows up and I get an error message from the AOL email account saying it is undeliverable. AND neither the sent or new emails are showing up in the Roundcube account. I have 3 other Roundcube email accounts so I am very familiar with them. This new one is not working right. I refreshed and restarted the computer and deleted the cookies. I have tried it all. is the new email account.
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Posted 2 years ago

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Elyzabeth , Official Rep

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Hey there Cynthia9923

I took a look at the DNS on that domain, and because it is a pointed domain, it hadn't been updated, so the records were a bit dated. I did correct this for you and you should see the email start to work properly very soon.

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