New email won't work

  • 0
  • 1
  • Problem
  • Updated 3 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving inactive content

New email account isn't working. I can send emails FROM the new Roundcube email account and receive them to my AOL account. But when I respond back to that email, it never shows up and I get an error message from the AOL email account saying it is undeliverable. AND neither the sent or new emails are showing up in the Roundcube account. I have 3 other Roundcube email accounts so I am very familiar with them. This new one is not working right. I refreshed and restarted the computer and deleted the cookies. I have tried it all.

towersgroup@towersmgmt.com is the new email account.
Photo of Cynthia9923

Cynthia9923

  • 70 Points
  • frustrated

Posted 3 months ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,580 Points 10k badge 2x thumb
Hey there Cynthia9923

I took a look at the DNS on that domain, and because it is a pointed domain, it hadn't been updated, so the records were a bit dated. I did correct this for you and you should see the email start to work properly very soon.

This conversation is no longer open for comments or replies.