new email locked symbol

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  • Updated 9 months ago
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I created a new email account, steph@americanhairitagesalon.com but we cant access the email account through the open exchange server.
It is slow to log in and when it does it will sometimes say the session has timed out or the password has changed and to enter the old password.
It then appears to log in but the email symbol has a lock icon on it and is not clickable.
All of our other accounts are unaffected and working correctly, we set the above account to forward emails to another account through the homestead email manager and it is forwarding emails that we have sent it, thoughts?
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STEVEN8915

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Posted 9 months ago

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Drew N, Community Manager

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Try https://emailmg.homestead.com/roundcube/

This is the new Webmail and you should be converted on all accounts at the end of this month or early next month
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STEVEN8915

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Thank you, that's where I was getting stuck was which server to use, I thought it might be the roundcube server access but the partial log in on open exchange was what was confusing me and I had initially saved the wrong roundcube link in my browser, doh!
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Drew N, Community Manager

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Once the conversion is complete it should be a little less confusing.

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