New domain email address not receiving emails:permanent error

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  • Updated 10 months ago
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I set up a new email account for my domain.  The new email address is sam@samstevenslmft.com.  I'm able to send emails out and they are received fine, but emails sent to the new email address receive a "Delivery to the following recipients failed permanently.  Reason: Permanent Error."  This comes after multiple temporary failures.  I've tried two separate email accounts (both comcast).
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sam5031

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Posted 10 months ago

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Drew N, Community Manager

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You had older DNS records for mail service. I have updated them. Usually it will resolve within an hour, but it can take up to 48 hours.
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sam5031

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OK, thanks.  I'll check again periodically and let you know when/if it is working.
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Drew N, Community Manager

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You're welcome
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sam5031

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Looks like it's working. Fast easy fix.   Thanks a lot!  
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Drew N, Community Manager

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You're welcome
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Claudine6073

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Hello, I'm having the same issue. I can send fine, but I can't receive. My newly created email is Claudine@lerefugeyoga.com. Thank you!
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Drew N, Community Manager

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Claudine6073,

Your DNS records indicate that you are using someone else's mail service. You also do not use our nameservers. If you want to use our mail, you will need to log in to your account, at the host of your nameservers and enter our mail records. You can find them in this topic, https://community.homestead.com/homestead/topics/what-dns-records-are-needed-for-homestead-email

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