New chat support program

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  • Announcement
  • Updated 3 years ago
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Hello all,

We will be launching a new chat support program tomorrow morning. We do not expect any trouble with the change over. If you have a problem accessing chat on Thursday November 19th, 2015, please make sure to clear your browser history and try again.

If you continue to be unable to connect to chat, please feel free to post your questions here in the community. If there is a problem in the change causing an inability to connect, then phone volume is likely to be very high, and you will likely get quicker answers here.
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Drew N, Community Manager

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Posted 3 years ago

  • 1
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Anton7169

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This is great
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Brigitte8910

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it does not work
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Drew N, Community Manager

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What link are you using? What happens when you click? You can also ask your question here.
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Brigitte8910

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in my account Under the help and live chat the page appears but when I press the yellow button nothing happens


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Brigitte8910

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I have tried with ie and Firefox


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Brigitte8910

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Anyhow I am having a big problem if you can help you will save my day... Live chat does not work and having problem not to receive but to send emails to our lists of memebers. No error code given, using window live mail Under win 7
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Drew N, Community Manager

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Do you have a pop up blocker? The link should pop up a new window that loads the chat
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Tanja9784

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It wont work for me either :( One of my domains has been disabled - how can I contact homestead to rectify please?


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Drew N, Community Manager

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Sorry we missed this post. You can call support or post a question here in the community. The number is 800-710-1998

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