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Network issues 02/06/2015

Announcement
Updated 5 years ago
(Edited)

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We are currently experiencing a network outage affecting customer sites and logging into Homestead. Our engineers are working to resolve the issue. We apologize for the inconvenience.

*Update: 8:00 PM EST
-We are still having issues with sites being down. We have our entire network team trying to resolve the issue in a timely manner. Thank you for your patience while we fix the issue. We apologize again for any inconvenience.

*Update: 9:16 PM EST
-We are apologize for the delay in resolving the issues. We are still currently working to fix it as timely as possible.

18,878 Points

Posted 5 years ago

1
15

122 Points

Thanks for this notice. Hopefully, it's not a serious matter.

222 Points

This reply was created from a merged topic originally titled site down.

site is down, please advise...www.coffeesock.com
thanks

246 Points

This reply was created from a merged topic originally titled Site down.

Please help my site is down as well www.strategicpawstraining.com!

Note: This conversation was created from a reply on: my site is down, is there a problem with my DNS?.

1,470 Points

This reply was created from a merged topic originally titled missing website--again.

so again, my website seems to be missing, too much editing on my part I guess? Nothing but "website not available" so good for business.

854 Points

This reply was created from a merged topic originally titled SLOW SLOW SLOW, now won't publish.

I'm assuming the data migration to new servers has been completed totally, correct? Since then, the site builder loads slow, changes take forever to make, and often when I publish it hangs up my browser to the point where I have to close it out and start over. Now the last couple days I'm getting those old error messages about not being logged in. I'd been ignoring it and it would still publish, but tonight that's not happening. I was hoping there would be no more problems, but it didn't last long - and that's if you ignore the slowness. :(

80 Points

This reply was created from a merged topic originally titled server down? My website is not coming up? Customers are calling to see if we ar....

website is down. Just say can't connect.

62 Points

My site is down...eta for repair?

3,272 Points

My sites came back up, but I can't get into SB Plus to work on them. Ugh!

80 Points

This reply was created from a merged topic originally titled your service is not working, 2-6-15AD 5:14pm.

site builder is not showing any of the sites so that I can go to them for editing, about 20 minutes. ago, the site was off the net, and came back in peace's. what is going on with your service?

2015-02-07T01:24:44+00:00

18,878 Points

We are currently aware of the issue, and we apologize for the inconvenience. We are trying to resolve this in a timely manor.

0

2015-02-07T01:43:46+00:00

100 Points

What is the estimated time for repair. This last 2 weeks has been very problematic with Homestead on many levels. I think you need to consider compensating your customers to take the sting off. I'm not sure how many clients are trying to reach me but I know I gotten calls complaining my sites are down. Its embarrassing!!!

2

2015-02-07T01:57:58+00:00

5,960 Points

I want comped no doubt! This is uncalled for! My bussiness is down, there is no way to know how much bussiness I have lost since this take over or what ever the hell happened a few months ago. Where is the CEO of this company?
I want answers and I mean like right now!

1

294 Points

I am unable to get past the default message regarding "delete local copy" to work on my site. I started deleting the local copy as requested and then realized I was destroying all my text and photos. Please help restore / refresh my site files BEFORE this network outage. The site currently online also has lost text files and image files. This is very serious. It looks like half of my site is destroyed.

1 person likes this

2015-02-07T01:28:59+00:00

294 Points

I have 2 other sites that I have not opened yet. I am worried how much information has been destroyed on these sites as well.

0

2015-02-07T01:34:06+00:00

Shadowbrook1070

446 Points

Agreed. Josephine4695 I have the same exact problem.

0

5,960 Points

I want to be compensated for this mess!

What a joke.

2015-02-07T01:25:34+00:00

176 Points

dito

0

2015-02-07T01:59:02+00:00

18,878 Points

We will be happy to discuss this with you, but please create a private topic, as we don't discuss these things publicly.

0

2015-02-07T02:07:30+00:00

5,960 Points

Pure BS! I want $100K at least. I refuse to be put on hold for hours only to talk to someone that can't speak English.

Nor will I "chat" online and try and figure out what needs to be done.

You all need to call me!

0

2015-02-07T02:16:08+00:00

18,878 Points

Martin,

Please post a new private message if you would discuss this further.

0

176 Points

This is the third time in two weeks my business is closed because you can not provide service. I have been a customer for over ten years. Tonight I start writing a site I will post on godaddy and stop using your service.

1 person likes this

2015-02-07T01:33:46+00:00

Shadowbrook1070

446 Points

Agreed. Similar situation here. Maybe time to start finding a new hosting service if Homestead can't get it's stuff together.

1

2015-02-07T01:34:53+00:00

5,960 Points

Yep, I am so sick of all these problems!

0

176 Points

I have $150 / hour labor sitting around waiting for my site. Last Friday and the Friday before we took 100 orders, this Friday 15 with our site down. Are we looking at another hour or all night? I need to know. There is no customer service after 5:00.

1 person likes this

506 Points

website down, YOU are embarrassing me in front of my customers, never mind all my advertising on Google and Facebook, and lost of sales. And the cheek to use you outages as an opportunity to advertise your service.. Joke.

1 person likes this

90 Points

This reply was created from a merged topic originally titled "Temporarily Interrupted.".

It said homestead has been temporarily interrupted!!!!! We have a nightclub to run and our website needs to be available. I don't care if the services are temporarily unavailable, just have the old website listed. Not a blank white page.. . COME ON PLEASE GET IT TOGETHER, OTHERWISE I WILL JUST TAKE MY BUSINESS ELSE WHERE!

506 Points

My god Hurry UP!!!!!!!!!!!!!!!!!!!

3 people like this

176 Points

It would be irresponsible for me to continue to use your service now. This is costing me hundreds of dollars. Thank you for the education. I now understand not to use a third rate service.

1 person likes this

122 Points

William,

Please refresh my site. I'm getting the same error message associated with the ~local... file as I had gotten earlier.

Thanks.

2015-02-07T02:20:44+00:00

5,960 Points

Wrong thread man!

0

1,644 Points

ok I have heard all this for months, its heartbreaking, my losses are in the $30,000 range so again I encourage you to join HUG, the HS user group I started which advises you on courses of action, who the players are that is responsible for this unmitigated disaster, etc. https://groups.google.com/forum/#!forum/hugforum

And, be nice to William and Drew, they are the only ones who seem to be trying though why they cant explain what is causing these problems is a mystery. People need a way to mollify the pain by way of understanding what they are facing and why..that is only common sense, something sorely lacking throughout this entire ordeal.

1 person likes this

2015-02-07T02:28:22+00:00

5,960 Points

I think I joined your group? It is lame. I want some answers from HS and I want them now!

0

2015-02-07T02:31:53+00:00

176 Points

I don't want to criticize William. He is probably the only one there, and we would be devastated without him. My point is Homestead is large enough to have 24 hour customer support.

0

2015-02-07T02:41:04+00:00

1,644 Points

Taking issue with Endurance Int'l the owner of HS (and many other hosting sites) is what HUG is all about ...they are a publically held company and so they know they cant hide if we make enough noise their direction, it will have to be reported...we need to stick together and start complaining to them, it is clear HS management is invisible or non existent. I probabley will file a law suit this month, but for those lesser affected, send letters, emails, faxes, what ever to Endurance, all the contact info is in HUG.

I am a non practicing legal person in California, where Homestead is incorporated and will assist (at no charge) in filings, etc. up and until these problems are resolved, but not after, so I encourage you to not delay.

1

2015-02-07T02:45:55+00:00

Shadowbrook1070

446 Points

William, I tried joining your group. Please admit me. Thanks.

0

2015-02-07T02:47:18+00:00

1,644 Points

ok thanks

0

5,960 Points

They, the morons in charge of Homestead think we are are selling trinkets to local folks and are sitting in rocking chairs playing. I am in charge of a multi million dollar company!

1 person likes this

3,914 Points

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