If you still have problems and want to speak with a live agent, you can find the appropriate number by doing the following.
1. Login to your account 2. Click Help in the top right corner and choose view help from the drop down 3. When the help center opens, click "Getting Started" in the left navigation 4. Scroll to the bottom of that thread and choose other help options. 5. This will take you to the contact page with the proper phone number to reach a support agent. Thanks!