need to change credit card information

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  • Updated 1 year ago
Merged

This conversation has been merged. Please reference the main conversation: Reports of errors when updating billing information 07/01/2019

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Sandra3735

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Posted 1 year ago

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themieleman, Champion

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Use your account settings > Billing and Payments > Edit Payment Method.
(Edited)
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Josephine4695

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I did this 6 times and your system would not accept updated credit card information or new credit card.
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Marcia Wood

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Same problem!
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Sandra3735

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I did-8 times-would not accept the corrected expiration date for my card.
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themieleman, Champion

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If you've tried to update your credit card online, but it won't 
authorize, you should check with your bank for the following possibilities.
  • Bank does not allow $1 or $0 transactions

  • Bank does not allow online payments

  • Bank does not allow payments for online services

  • Bank has charge for Homestead Technologies listed as “possibly fraudulent”

  • Bank does not allow charges in US Currency

  • Zip code connected to the card is incorrect.
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed

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Sandra3735

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None of that should affect the expiration date for a card that has been used previously. Just trying to update the date, nothing else. So I tried ALSO two other cards and got the same error message.
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Ron8672

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I have tried to update my credit card expiration several times. keeps saying to review data again. Tried different cards and all were rejected. Issue with credit card changes that needs to be resolved.
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Lori0896

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I had the same problem tonight.

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Josephine4695

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I have the same problem. I am unable to edit my existing card information and I tried this about 6 times. Then I tried another credit card another 5 times. Still the same problem. The problem is not my credit card. The problem is your system.
(Edited)