need tech support

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: Sitebuilder Issues 10/14/2015 UPDATE

need tech support unable to download online version
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barbara6178

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Posted 4 years ago

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Todd H, Social Media Specialist

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Hello barbara6178, are you using the Sitebuilder Desktop or Sitebuilder Plus?
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barbara6178

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site builder plus
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Todd H, Social Media Specialist

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Can you close out your Sitebuilder and try again? If not, I can choose one for you, just let me know what option.
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barbara6178

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do you mean download again? And how do you close it out?
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Todd H, Social Media Specialist

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No, I mean can you log out of your Sitebuilder and Homestead account, then try to sign back in and load Sitebuilder Plus?
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barbara6178

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did that 100 times since yesterday...but all of a sudden it worked....just now!
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Todd H, Social Media Specialist

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Good! I am happy to hear you are in.
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barbara6178

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sitebuilder plus
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barbara6178

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are my replies getting through..cannot do local...all locked...how can I log out of sitebuilder and what would that do.....

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