Need Help !!!!

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  • Updated 10 months ago
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When I go to website manager it goes to blank page with a site error message and then try to go to website say page can’t be found .
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Adam5676

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Posted 10 months ago

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Nada3633

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I just discovered the same problem with my website.
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Elyzabeth , Official Rep

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Hello,

The issue you are experiencing is different than the question you commented under. Your domain is on client hold, which is a suspension placed on your domain by ICANN. For more information on this and how to fix this issue, please refer to this article:

https://community.homestead.com/homestead/topics/extremely_important_domain_information
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Elyzabeth , Official Rep

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Hello Adam,

On my end, it looks like that are no files and no content in your Sitebuilder. Did you delete your website? If not, when is the last time that you know if was working?
(Edited)
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Adam5676

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Thank you.
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Adam5676

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Also is it possible to tell from where the archive was done from ?
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Elyzabeth , Official Rep

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Unfortunately, no. We do not have that information. The only thing we know is that someone who had your log in credentials signed into the Homestead account and downloaded an archive on Sunday.
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Adam5676

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Ok Thank you so much for your help !!!!
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Elyzabeth , Official Rep

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Of course, let me know if you have any further questions!

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