My online store failed the PCI complaince scan. What can I do to correct this?

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I don't have storefront - I just have the add on to my website. I recently had to run the PCI compliance scan and it failed. I don't want to be charged extra and I also want to make sure my customers are safe when purchasing items from our online store.
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Leslie4862

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Posted 6 years ago

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Mike F., Alum

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Do you know what the reason is that it failed? One thing to be aware of is if they were scanning your site http://www.shoelabworld.com/ It likely would not pass as it's not a secured site, but when you have the Simplestore add-on and a customer ads an item to the card to checkout, the checkout process directs to a different secure url as shown here:


This is a secure PCI compliant page. If they can give you a specific reason for the fail we may be able to provide more information.
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Leslie4862

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I can send you a copy of the report they generated that details the "failure."
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Drew N, Alum

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Thank you.  We are reviewing this.

Drew
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Mike F., Alum

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Hi Leslie4862,   Sorry for the delay in getting back to you on this. We were able to confirm that the report is showing false positives. Our systems do not run the JRun application and are PCI compliant.

Mike
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BFCAkers

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I am also having problems with PCI Compliance.  Can you review a scan I was sent from our credit card processor? www.bakerfarmcenter.com. Thank you!
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Drew N, Alum

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Good morning Chris0455,

There doesn't appear to be a store on your site.  Who sent you a PCI failure?

Drew
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Leslie0014

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Hi,

I keep getting e-mails from Intuit Payment Solutions (my merchant services provider) instructing me to complete PCI DSS Compliance through ControlScan.

I logged into ControlScan and it is asking for my "Payment Application Information." 

I entered Bigcommerce in the vendor box, but it also asks for Application Name and Version.  I have looked for this information but can't find it.

Do you have the Application Name and Version for Bigcommerce?

Thanks,

Leslie Smith

CrimeTech, Inc.


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Mike F., Alum

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Hi Leslie0014,  I'm checking with Bigcommerce on this. I'll let you know as soon as I hear back.

Mike
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Mike F., Alum

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Leslie0014,   I just confirmed with Bigcommerce:

Bigcommerce would be the name? Version is 7.6

Mike

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Leslie0014

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Thank you for the information, Mike. (BTW, this PCI questionnaire is a total nightmare.)
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Mike F., Alum

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Your welcome. 

Mike

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