My emails are not getting through to my customers???

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Laurie6550

140 Points

Posted 5 years ago

5 years ago

Kelly4658

240 Points

Same problem here. Can't send or receive emails using Thunderbird. Please, not another email upgrade.

5 years ago

Mike F., Alum

184,578 Points

Laurie6550, and kelly4658,

I see each of you have multiple email addresses, and/or domain names. Can each of you please reply back with some details so we know what to research.

Email address/domain name:
How are you sending? via the OX web page, Outlook, cell phone app etc?
Are you getting any bounce messages? (if so post the bounce message here)

Mike

5 years ago

Kelly4658

240 Points

I tried to send an email to my cleancorp@cleancorp.net account from my aol email and here is what I got back:

*** ATTENTION ***

Your e-mail is being returned to you because there was a problem with its
delivery. The reason your mail is being returned to you is listed in the
section labeled: "----- The delivery status notification errors -----".

The line beginning with "Diagnostic-Code:" describes the specific reason
your e-mail could not be delivered.  The following lines contains the
RFC822 header of the original email message.

Please direct further questions regarding this message to your e-mail
administrator.

--AOL Postmaster

----- The delivery status notification errors -----


<cleancorp@cleancorp.net>: Host or domain name not found. Name service error
    for name=cleancorp.net type=A: Host not found

5 years ago

Laurie6550

140 Points

mkovach@yankeefreight.com. I am using the OX web page. I am not getting any bounce messages.

5 years ago

Kelly4658

240 Points

I was able to log on the webmail client online, but I didn't have any emails in there either. I generally get 30 to 60 emails per day. Nothing there.

5 years ago

Kelly4658

240 Points

When I try to send an email from cleancorp@cleancorp.net I get a message saying Administrative prohibition. What in the world is going on?

2014-06-30T17:14:15+00:00

Mike F., Alum

184,578 Points

Kelly4658, Your issue is that you, or whoever manages the account did not verify the domain contact information when requested. There was an email sent that you may have missed. Follow the steps on the following page.

I received an email saying “Please validate your domain name(s) as soon as possible”

After you complete the verification process, your emails and domain will start working in a few minutes.

Mike

5 years ago

Mike F., Alum

184,578 Points

Laurie6550,

Your account will require a little more research. I did already check to make sure your email address was not being blocked by our outgoing spam filter, but it is clean. Can you tell me if all outgoing emails fail, or is it random?

If it's random can you please copy and paste the entire email here (if its not confidential), and we'll check the body of the email against the spam filter.

Mike

5 years ago

Kelly4658

240 Points

Thanks Mike. I must have missed that email. I updated the contact info and saved it. How long before it starts working? Still nothing.

2014-06-30T17:35:27+00:00

Mike F., Alum

184,578 Points

Kelly4658, You're welcome!
It usually doesn't take more than 30 minutes. If it doesn't start working for some reason let us know so we can make sure there's not another problem.

Mike

2014-06-30T18:46:14+00:00

Kelly4658

240 Points

Hi Mike, still got nothing. Could there maybe be another issue?

2014-06-30T18:58:18+00:00

Mike F., Alum

184,578 Points

Kelly4658,

There was a verification email that was sent to you. You'll need to click the 2nd link in the email to complete the verification process.

2014-06-30T19:03:09+00:00

Kelly4658

240 Points

I don't have the email, or I never received it. So what do I do now? I updated my contact info online under my domain settings.

2014-06-30T19:04:54+00:00

Mike F., Alum

184,578 Points

Kelly4658,

You need to add a different email address to the account. Use one that is not associated with that domain name.

2014-06-30T19:09:36+00:00

Kelly4658

240 Points

Okay, where and how do I do this? Can you just forward the email to cleancorp@aol.com?

2014-06-30T19:10:49+00:00

Mike F., Alum

184,578 Points

Kelly4658, You just add that email address on the Domain Manager screen, just like you did previously. This will trigger the email to be sent. For security reasons, we can't manually send the email to an address that is not on the domain so you'll have to add it.

Mike

(Edited)