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1. To locate your migrated email folders, first click the mail icon and arrow as shown in the first image below.
2. Next, click the small arrow next to the Inbox to expand the folders.
3. You will then see a list of the migrated email folders.
2. Next, click the small arrow next to the Inbox to expand the folders.
3. You will then see a list of the migrated email folders.
Mike F., Alum
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184,578 Points
Posted 6 years ago
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136 Points
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132 Points
What a disaster this was. Folders missing and same emails in the inbox as in my ONE AND ONLY FOLDER. Of course that is missing pertinent business information..........
Please fix this NOW!!!! Find my business folders!!!!!!!!!!!!!!!!
Please fix this NOW!!!! Find my business folders!!!!!!!!!!!!!!!!
Mike F., Alum
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184,578 Points
Hello Jeff7378, for this scenario, the fastest way to help you may be to give us a call. If you are sure that the emails are not in any of the folders like shown above, we may need to do a re-migration. In either case we'll have to log into your account to verify information and explain the details. 800-710-1998.
Or, if it's easier for you I can have the old account unlocked so that you can log in and manually get any data that you need.
Reply here if you need it unlocked.
Or, if it's easier for you I can have the old account unlocked so that you can log in and manually get any data that you need.
Reply here if you need it unlocked.
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132 Points
This reply was created from a merged topic originally titled
Where Are My Business Folders????.
Where are all my folders from this great new upgrade?????????? Why are some of my new Inbox items in this one and only folder? Lost very pertinent business information. Need it fixed NOW!!!!!
Where Are My Business Folders????.
Where are all my folders from this great new upgrade?????????? Why are some of my new Inbox items in this one and only folder? Lost very pertinent business information. Need it fixed NOW!!!!!
Mike F., Alum
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184,558 Points
Are the emails actually missing? or are they just not in the folders/locations you wanted them in?
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124 Points
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122 Points
I'm not getting emails at all. I thought emails were not going to be affected. You people DON'T know what the heck you are doing.
Drew N, Alum
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262,676 Points
We are not able to update your DNs records automatically because Wix controls your DNS, not us. You need to go to Wix and configure your DNS as outlined in this topic
Do not change the @ in the A records, as that will point the website back to us.
Thanks
Drew
Do not change the @ in the A records, as that will point the website back to us.
Thanks
Drew
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122 Points
Not real happy right now....found my folders finally. I understand about the usage of lists...but sending out the email about it on New Year's Eve is not enough lead time....would prefer to make my own copy of my lists. Where is a copy of my lists by the way??? Also...that was a feature I bragged about the most...and now it's gone. Will we get financial compensation for the loss of this functionality? Now we have to use another paid service to be able to send distribution emails?
Mike F., Alum
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184,578 Points
Hi Alison4221, Sorry about the short notice on the email conversion. There has been some confusion about the email lists. Are you referring to an email list or group that was created in the Zimbra email client? or an email list that was created on the Homestead website (which has it's own email address)?
Groups created within Zimbra did not transfer.
If you had a list stored on the Homestead site let me know the email address for that list and I can have it re-sent to you.
Mike
Groups created within Zimbra did not transfer.
If you had a list stored on the Homestead site let me know the email address for that list and I can have it re-sent to you.
Mike
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234 Points
Thank you. I've just had time to do this but it was easy. I too needed these folders and think your instructions were clear and helpful.
Mike F., Alum
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184,558 Points
Thanks. Glad we could help.
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90 Points
Hello. I am dan.sykes@digitaloceaninc.com I cant see my sub folders under indox. The ones there are not ones I created. Can you help me by ading those from the old email server or by opening the old one so I can have access to my data until you fix the problems? Thanks
Mike F., Alum
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184,558 Points
Sure dan2480, I'm having the old account temporarily unlocked. If you wait about 15 minutes then go to https://mail.homesteadmail.com/zimbra/ you should be able to log in and get whatever information you need.
Mike
Mike
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838 Points
Yeh!!!!! A happy face on a happy person and a thank you, too! I have no clue what ya'll are talking about and Drew's instructions did not look familiar, so maybe it is on BigC??? Just getting started on that! I hired a helper so I can learn from a pro and if he makes a boo-boo, hee-hee, it is gonna be so much fun I cannot wait! Teresa7603 November 13,2014
Drew N, Alum
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262,646 Points
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82 Points
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80 Points
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80 Points
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80 Points
Hello,
My folders are also missing. They do not show up when I try to navigate per your images above. I have very important data in those folders and things I need for my organization to do our taxes. Please help!! I need to get those folders ASAP!
Thanks!
My folders are also missing. They do not show up when I try to navigate per your images above. I have very important data in those folders and things I need for my organization to do our taxes. Please help!! I need to get those folders ASAP!
Thanks!
Mike F., Alum
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184,578 Points
Hi Stacy8594, To fix this in the fastest manner, you may want to give us a call in the morning. Tomorrow our support center will be open at 5am Pacific time. Call us at 800-710-1998
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110 Points
Calm donwn everyone. I had same prob with folders, or thought I did. Untill I clicked on the INBOX (colored grey)
So, click INBOX, within there is another grey inbox. Your lovely subfolders will be in there. Prob solved after 5mins of migration.
So, click INBOX, within there is another grey inbox. Your lovely subfolders will be in there. Prob solved after 5mins of migration.
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130 Points
Perhaps yours and some others found theirs but I, and many, cannot. We lost everything too. They are doing re-migrations. One thing is for sure, we truly depend too much on the internet and emails to store our information.
Drew N, Alum
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262,676 Points
I can migrate you again to see if your data pulls over correctly this time. What is the email you need done?
Drew
Drew
Matt Thank You very much.. Christine... you need to click on the SECOND (Inbox) after clicking on the first inbox.. The first click will open a drop down window..
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130 Points
Mine is there now, the left arrow that is. It wasn't there for the first week or so.
As for: "you need to click on the SECOND (inbox) after clicking on the first inbox", I won't even try to understand what that means. There should be ONE inbox....
As for: "you need to click on the SECOND (inbox) after clicking on the first inbox", I won't even try to understand what that means. There should be ONE inbox....
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124 Points
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92 Points
What an absolute mess. As if people in business have time to figure out a mess that you made. We should not have to have to spend time on something that you are supposed to take care of.
NO FOLDERS.
ADDRESSES CANNOT CHANGE TO FIRST NAME FIRST
ELIMINATED MULTIPLE ADDRESSES - OH WELL PEOPLE CAN JUST GO TO SOME OTHER SYSTEM. DA.
NO FOLDERS.
ADDRESSES CANNOT CHANGE TO FIRST NAME FIRST
ELIMINATED MULTIPLE ADDRESSES - OH WELL PEOPLE CAN JUST GO TO SOME OTHER SYSTEM. DA.
Drew N, Alum
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262,646 Points
We are sorry if the web interface doesn't have all the feature you want, but you can use any email client that does, like Outlook, Mac mail, or Thunderbird to name a few.
Thanks
Drew
Thanks
Drew
how do i turn on the auto fill in feature that zimbra had. did my contact list transfer over?
Mike F., Alum
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184,558 Points
Sorry but the auto-fill feature does not work the same way as the old one. It will only auto-fill if you start to type the email address rather than the name.
If you had an email list that was in the Zimbra system, it should have transferred over. If you don't see their names in your email contacts, let us know and we'll request a re-migration.
Mike
If you had an email list that was in the Zimbra system, it should have transferred over. If you don't see their names in your email contacts, let us know and we'll request a re-migration.
Mike
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134 Points
I am also unable to find my folders...some of which are necessary for doing my taxes. I have been trying to get through to Intuit for a month for other needs, but end up on hold for 20-30 minutes at a time and then have to disconnect to get back to work. The other day I actually got a live person...and she put me on hold for 25 minutes before I hung up. I have always liked Intuit but this is really poorly handled. We can't even get tech support.
Mike F., Alum
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184,558 Points
If your emails are not in the folder/location shown above we can re-migrate the account. Just reply here to confirm, and we'll have it done?
Mike
Mike
Not really what I wanted to read, Mike.
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134 Points
Yes, please re-migrate. Interestingly, once I got my email set up on my smartphone last night, I can fine the files on the phone - but not on the computer. Thank you.
Mike F., Alum
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184,558 Points
Then, a re-migration is not the fix. Did you configure the phone as an imap or pop account? What about the computer?
If you want to view emails on both devices, they should both be IMAP .
If you want to view emails on both devices, they should both be IMAP .
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134 Points
The phone is IMAP. I don't know what the computer is configured as. I was able to find my files, though, this evening. Thank you.
Mike F., Alum
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184,558 Points
Thanks for the followup.
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110 Points
This is a disaster. Where are the folders I saved with important business information. I'm running a business and cannot be on hold for indefinite periods of time. Why weren't we informed in advance? I am delayed getting out important email.
Mike F., Alum
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184,558 Points
If the folders are not in the location shown above, let us know the email address. We can re-migrate the folders.
Mike
Mike
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116 Points
No vacation notice option in the configuration tree; no way to set an auto-forward to another email business = no way to use this for business
Mike F., Alum
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184,558 Points
This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Vacation notice
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774 Points
This reply was created from a merged topic originally titled
EVERYTHING BLANK!!!.
Today I opened up my email and all emails that I have had in my account and all inbox emails are all BLANK?? EVERYTHING BLANK!!!
I need this information....
Note: This topic was created from a reply on the How do I voice my complaint with regard to the email service? topic.
EVERYTHING BLANK!!!.
Today I opened up my email and all emails that I have had in my account and all inbox emails are all BLANK?? EVERYTHING BLANK!!!
I need this information....
Note: This topic was created from a reply on the How do I voice my complaint with regard to the email service? topic.
Mike F., Alum
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184,578 Points
Be sure to check the location shown above. If the emails are not there, let us know.
Mike
Mike
Well I can see my folders but get nothing but error messages when I try to view the contents. Help!
Mike F., Alum
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184,558 Points
Can you post the error message you are getting ? And tell us the name of the folder you are opening, or does it happen on all folders?
Mike
Mike
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122 Points
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90 Points
